Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and claims in a dynamic medical device company.
- Company: Join a leading UK medical device company with a focus on customer care.
- Benefits: Competitive salary, remote work options, and a supportive team environment.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Fluent in German and English, with strong customer service and data analysis skills.
- Other info: Great opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 24000 - 36000 £ per year.
Location: Deeside initially before transitioning to remote working
Contract: 12 months FTC
Rates: £30,000 p/a
SRG are seeking a German speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them.
Responsibilities include:
- Primary Customer and 3pl liaison, claims and queries management; additionally, reporting and KPI data.
Duties and Responsibilities:
- Raise claims within SLA, investigate to resolution, communicate outcomes.
- Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
- Identify opportunities for continuous improvement.
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
- Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
- Good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
- Coordinate and assist with audit requirements.
- Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
- Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
- Act with empathy and respect in all transactions.
- Living our values.
Skills & experience:
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
- Ability to communicate in both German and English.
- Ability to communicate at all levels within the organisation.
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
- Fully competent in oral and written communications.
- Strong motivational skills.
Qualifications/education:
- Subject matter knowledge.
- Customer Service skills.
- Formal qualifications in Export and Customer Service.
- Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills.
- Competent in using Excel/Word & Data Cubes.
- Competent in using Database reporting repositories.
- Excellent reporting skills.
- Proficient communicator both written and verbal.
- Able to operate in a Team environment.
Customer Care Specialist - German Speaking in Chester employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - German Speaking in Chester
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires strong language abilities, try role-playing common customer scenarios with a friend or even in front of a mirror to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. And remember, you can always check out more opportunities on our website!
We think you need these skills to ace Customer Care Specialist - German Speaking in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Specialist. Highlight your experience in customer service, especially in claims and queries management, and don’t forget to mention your language skills in both German and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and how your skills align with the responsibilities listed in the job description. Be sure to mention any relevant experience in the healthcare sector.
Showcase Your Communication Skills: Since this role requires strong communication skills, make sure your application reflects that. Use clear and concise language, and if possible, provide examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Carbon 60
✨Know Your Stuff
Make sure you brush up on your knowledge of the medical device industry and customer care best practices. Familiarise yourself with common claims and queries that might arise in this role, as well as the specific software mentioned, like SAP and Excel.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort level and proficiency.
✨Highlight Your Interpersonal Skills
This position is all about communication and relationship-building. Think of examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. Be ready to share these stories to showcase your interpersonal skills.
✨Prepare for Data-Driven Questions
Given the emphasis on KPI reporting and data analysis, expect questions related to how you've used data in previous roles. Prepare to discuss specific metrics you've tracked and how you've used that information to improve processes or outcomes.
