At a Glance
- Tasks: Respond to customer inquiries and provide effective solutions on the first call.
- Company: Join a dynamic team in a leading customer service environment.
- Benefits: Competitive pay, hybrid work options, and supportive team culture.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 15.54 - 15.54 £ per hour.
Exciting Opportunity: Join Our Team as a Customer Contact Inbound Telephony Advisor - 12 month contract - Cardiff
Are you a natural problem-solver with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The Customer Contact Inbound Telephony Advisor position offers an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction.
As a key member of our client’s call centre, you will be responsible for:
- Responding to inbound customer inquiries via phone, showcasing professionalism and empathy
- Diagnosing issues and providing efficient and accurate solutions on the first call
- Utilising internal systems and knowledge bases to assist customers confidently
- Documenting interactions clearly and accurately
- Collaborating with team members to share knowledge and improve processes
Ideal Candidate:
- Strong experience in a call centre or customer service role
- Excellent communication and active listening skills
- Thrives in a fast-paced environment and has a problem-solving mindset
- Tech-savvy and comfortable navigating multiple systems
- Able to work independently and as part of a team
What’s in it for You?
This company offers a range of attractive benefits, including:
Competitive pay rate of 15.54 per hour
Customer Contact Inbound Telephony Advisor in Cardiff employer: Carbon 60
Join a vibrant team in Cardiff as a Customer Contact Inbound Telephony Advisor, where your passion for exceptional customer service will be valued and rewarded. With competitive pay, hybrid working options, and a supportive work culture that fosters collaboration and personal growth, this role offers you the chance to make a meaningful impact while developing your skills in a dynamic environment. Embrace the opportunity to thrive in a fast-paced setting, surrounded by colleagues who share your commitment to delivering outstanding customer experiences.
