Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve hardware/software issues for a dynamic team.
- Company: Join a leading engineering and maintenance organisation with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real impact supporting critical infrastructure across various sectors.
- Qualifications: Experience in 1st/2nd line support and strong communication skills required.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 24000 - 32000 £ per year.
Overview
IT Support Specialist – 1st/2nd Line
Warrington | 6-Month FTC | Up to £32,000
Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington. This is your chance to join a dynamic team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You\\\’ll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person.
What You\\\’ll Be Doing
- Providing responsive IT support across desktop, mobile, and telephony
- Building and deploying devices with the latest software and security standards
- Managing tickets, troubleshooting issues, and ensuring SLA compliance
- Collaborating with vendors and creating user-friendly documentation
- Visiting remote sites when needed and contributing to service improvements
Essential Experience
- Proven experience in 2nd Line/Desktop support in medium/large organisations
- A solid background in maintenance and support of relevant devices such as PCs, desk phones, mobiles amongst other hardware
- Strong knowledge of Windows 10/11, Office 365, and network fundamentals
- Excellent communication skills and a customer-first mindset
- UK Driving Licence required
Desirable Experience
- MCP certification
- Experience with multi-domain environments and mobile device management
Ready to make an impact? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.
Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy
#J-18808-Ljbffr
1st/2nd Line IT Support (6-Month FTC) employer: Carbon 60
Contact Detail:
Carbon 60 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support (6-Month FTC)
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Windows 10/11 and Office 365. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re serious about joining the team at Carbon60.
We think you need these skills to ace 1st/2nd Line IT Support (6-Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 1st/2nd line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Windows 10/11 and Office 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled hardware and software issues in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be the go-to person for support, it's crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively communicated with users and resolved their issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Carbon 60
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and network fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role requires a customer-first mindset, think of examples where you've gone above and beyond to help a user. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Familiarise Yourself with the Company
Research the engineering and maintenance organisation you're applying to. Understand their sectors, such as energy and pharmaceuticals, and be prepared to discuss how your skills can contribute to their mission and values.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Practice explaining how you would approach common IT support issues, like managing tickets or deploying devices, to demonstrate your hands-on experience and thought process.