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For Companies At a Glance
- Tasks: Lead digital sales and enhance customer engagement across all online platforms.
- Company: Join a tech-led automotive business recognised as a Great Place to Work.
- Benefits: Competitive salary, performance bonuses, and employee discounts.
- Why this job: Drive innovation in digital sales and make a real impact on customer experiences.
- Qualifications: Experience in leading digital sales teams and a passion for customer engagement.
- Other info: Dynamic, fast-paced environment with great career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol
Contract Type: Permanent
Salary: Competitive + Benefits
About the Role
We are looking for a forward-thinking Digital Sales Manager to take ownership of our digital sales and customer engagement operation. This is a leadership role at the heart of our online customer experience, where strategy meets performance, and technology meets people.
You will be part of our dynamic team and responsible for converting leads, managing enquiries, and shaping how customers interact with us across every digital touchpoint, including phone, web, live chat, email, and emerging AI-assisted channels. This role is about driving measurable growth to our digital funnel: turning attention into action, and interaction into sales. You will blend commercial focus with creativity, ensuring every part of the digital journey reflects our brand, our standards, and our ambition.
What You Will Be Doing
- Own and optimise the full digital customer enquiry journey, from first contact through to conversion and retention.
- Lead, coach, and energise the teams to deliver exceptional customer outcomes and exceed sales and service targets.
- Develop and execute multi-channel engagement strategies, blending inbound, outbound, and digital touchpoints to maximise reach and impact.
- Drive conversion performance across vehicles, finance, warranties, and aftersales opportunities.
- Analyse customer data and digital performance metrics to identify trends, insights, and opportunities for improvement.
- Collaborate with retail and auto centre teams to create seamless online-to-offline experiences that strengthen relationships and loyalty.
- Champion innovation in digital engagement, automation, and AI-assisted service, keeping our approach fresh, efficient, and competitive.
- Ensure compliance with FCA regulations, GDPR, and internal governance frameworks.
- Report to senior leadership on performance, conversion, and customer behaviour with clear, data-led recommendations.
- Lead continuous improvement initiatives to elevate both team productivity and customer satisfaction.
What We Are Looking For
- Proven experience leading a high-performing digital sales or contact centre team, ideally within automotive, retail, or service environments.
- A leader who inspires accountability, energy, and commercial focus.
- Strong record of driving conversion, enhancing customer experience, and managing omni-channel sales journeys.
- Strategic and analytical mindset, capable of turning insights into measurable business outcomes.
- Confident communicator who thrives on collaboration and innovation.
- Technically fluent with CRM, lead management, and reporting systems, with curiosity for automation and AI tools.
- Commercially astute, data-driven, and customer-obsessed.
- Self-starter who thrives in a fast-paced, performance-oriented culture.
Why Join Us?
- Competitive salary and performance-based bonus.
- Recognised as a Great Place to Work for two consecutive years.
- Career progression opportunities in a growing, tech-led automotive business.
- Employee benefits and discounts across our automotive services and products.
- A collaborative environment where ideas turn into impact.
Ready to drive the next generation of digital sales? Apply now to become our next Digital Sales Manager in Bristol.
Contact information: Charlotte.Mills@carbase.co.uk, Recruitment@carbase.co.uk
Digital Sales Manager in Newport employer: Carbase UK
Contact Detail:
Carbase UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital sales strategies. Be ready to discuss how your experience aligns with their goals and how you can drive measurable growth in their digital funnel.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, highlight specific achievements that demonstrate your ability to lead teams, optimise customer journeys, and drive conversion rates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team.
We think you need these skills to ace Digital Sales Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Digital Sales Manager role. Highlight your leadership experience and any achievements in driving digital sales or customer engagement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven conversion and enhanced customer experiences in previous positions.
Showcase Your Analytical Skills: Since this role involves analysing customer data and performance metrics, be sure to mention any relevant tools or methodologies you’ve used to derive insights and drive improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Carbase UK
✨Know Your Digital Sales Inside Out
Make sure you’re well-versed in the latest trends and technologies in digital sales. Brush up on your knowledge of CRM systems, lead management, and AI tools, as these will likely come up during the interview. Being able to discuss how you've used these tools to drive conversion and enhance customer experience will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As a Digital Sales Manager, you'll be leading a team, so it's crucial to demonstrate your leadership style. Prepare examples of how you've inspired accountability and energy in your previous roles. Think about specific situations where you’ve coached your team to exceed targets or improve customer outcomes.
✨Prepare for Data-Driven Discussions
This role requires a strategic and analytical mindset, so be ready to discuss how you've used data to inform decisions. Bring examples of how you've analysed customer data and performance metrics to identify trends and opportunities for improvement. This will highlight your ability to turn insights into measurable business outcomes.
✨Emphasise Collaboration and Innovation
The job description mentions collaboration with various teams, so think about how you can showcase your teamwork skills. Prepare to discuss instances where you’ve worked cross-functionally to create seamless online-to-offline experiences. Also, share any innovative ideas you have for enhancing digital engagement and customer satisfaction.