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- Tasks: Lead and optimise our digital sales and customer engagement journey.
- Company: Join Carbase UK, a recognised Great Place to Work in Bristol.
- Benefits: Enjoy competitive salary, performance bonuses, and employee discounts.
- Why this job: Drive innovation in digital sales and make a real impact.
- Qualifications: Proven experience in leading digital sales teams and driving conversion.
- Other info: Collaborative culture with great career progression opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a forward-thinking Digital Sales Manager to take ownership of our digital sales and customer engagement operation. This is a leadership role at the heart of our online customer experience, where strategy meets performance, and technology meets people. You’ll be part of our dynamic team and responsible for converting leads, managing enquiries, and shaping how customers interact with us across every digital touchpoint, phone, web, live chat, email, and emerging AI‑assisted channels. This role is about driving measurable growth to our digital funnel: turning attention into action, and interaction into sales. You’ll blend commercial focus with creativity, ensuring every part of the digital journey reflects our brand, our standards, and our ambition.
What You’ll Be Doing
- Own and optimise the full digital customer enquiry journey, from first contact through to conversion and retention.
- Lead, coach, and energise the teams to deliver exceptional customer outcomes and exceed sales and service targets.
- Develop and execute multi‑channel engagement strategies, blending inbound, outbound, and digital touchpoints to maximise reach and impact.
- Drive conversion performance across vehicles, finance, warranties, and aftersales opportunities.
- Analyse customer data and digital performance metrics to identify trends, insights, and opportunities for improvement.
- Collaborate with retail and auto centre teams to create seamless online‑to‑offline experiences that strengthen relationships and loyalty.
- Champion innovation in digital engagement, automation, and AI‑assisted service, keeping our approach fresh, efficient, and competitive.
- Ensure compliance with FCA regulations, GDPR, and internal governance frameworks.
- Report to senior leadership on performance, conversion, and customer behaviour with clear, data‑led recommendations.
- Lead continuous improvement initiatives to elevate both team productivity and customer satisfaction.
What We’re Looking For
- Proven experience leading a high‑performing digital sales or contact centre team, ideally within automotive, retail, or service environments.
- A leader who inspires accountability, energy, and commercial focus.
- Strong record of driving conversion, enhancing customer experience, and managing omni‑channel sales journeys.
- Strategic and analytical mindset, capable of turning insights into measurable business outcomes.
- Confident communicator who thrives on collaboration and innovation.
- Technically fluent with CRM, lead management, and reporting systems, with curiosity for automation and AI tools.
- Commercially astute, data‑driven, and customer‑obsessed.
- Self‑starter who thrives in a fast‑paced, performance‑oriented culture.
Why Join Us?
- Competitive salary and performance‑based bonus.
- Recognised as a Great Place to Work for two consecutive years.
- Career progression opportunities in a growing, tech‑led automotive business.
- Employee benefits and discounts across our automotive services and products.
- A collaborative environment where ideas turn into impact.
Ready to drive the next generation of digital sales? Apply now to become our next Digital Sales Manager in Bristol.
Digital Sales Manager in Bristol employer: Carbase UK
Contact Detail:
Carbase UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their digital sales strategies and think about how you can contribute. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past experiences, focus on measurable outcomes and how you drove conversion rates or improved customer engagement. Numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Digital Sales Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Digital Sales Manager role. Highlight your experience in digital sales and customer engagement, and don’t forget to showcase any leadership roles you've had. We want to see how you can drive measurable growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams to success and improved customer experiences. Keep it engaging and aligned with our brand values.
Showcase Your Analytical Skills: Since this role involves analysing customer data and performance metrics, make sure to mention any relevant experience you have. We love candidates who can turn insights into action, so highlight your strategic mindset and any tools you’ve used.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s a great way to show your enthusiasm for joining our team!
How to prepare for a job interview at Carbase UK
✨Know Your Digital Sales Inside Out
Make sure you’re well-versed in the latest trends and technologies in digital sales, especially within the automotive sector. Brush up on your knowledge of CRM systems, lead management, and AI tools, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Think about specific situations where you inspired accountability and energy in your team, and be ready to discuss how you drove conversion and enhanced customer experiences.
✨Be Data-Driven
Since this role involves analysing customer data and performance metrics, come prepared with insights from your past experiences. Be ready to discuss how you’ve used data to identify trends and improve sales outcomes, as this will demonstrate your strategic mindset.
✨Engage with the Company’s Vision
Research Carbase UK and understand their brand values and customer engagement strategies. During the interview, express how your vision aligns with theirs and share innovative ideas on how you can contribute to their digital journey and enhance customer interactions.