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- Tasks: Lead a dynamic team to enhance digital customer engagement and drive sales.
- Company: Join Carbase, a recognised Great Place to Work with a focus on innovation.
- Benefits: Enjoy 31 days holiday, health cash plan, pension, and staff discounts.
- Why this job: Shape the future of digital sales in a high-volume, tech-driven environment.
- Qualifications: Experience in leading sales teams and improving customer outcomes.
- Other info: Opportunity for real impact and career growth in a supportive culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Bristol (Netham Road)
Working Pattern: 45 hours per week, Monday–Saturday on a fixed rota (one weekday off). Shifts rotate between 08:30–17:00 and 10:00–19:00.
Lead the Engine Behind Our Digital Customer Growth
Carbase is looking for an experienced leader to take ownership of our digital enquiries, customer engagement, and conversion performance. This is not a showroom role. It’s a business-critical position responsible for how thousands of customers interact with us before they ever set foot on site. You’ll lead a multi-channel team handling inbound and outbound enquiries across phone, web, live chat, and email, shaping a seamless journey from first contact through to purchase and beyond. With strong volumes, established infrastructure, and senior leadership support, this role offers real scope to influence performance, process and future direction.
We are looking for someone who understands how to turn demand into revenue, data into decisions, and teams into high‑performing units.
What You’ll Be Responsible For:
- Owning the full digital enquiry and conversion journey, from initial contact to confirmed sale.
- Leading, developing and motivating a customer engagement / inside sales team to deliver consistent commercial results.
- Driving measurable improvements in response times, conversion rates, finance penetration and customer satisfaction.
- Using CRM and performance data to identify opportunities, trends and operational efficiencies.
- Designing and implementing multi-channel engagement strategies across digital touchpoints.
- Working closely with retail and operational leaders to ensure a joined‑up online‑to‑onsite experience.
- Introducing smarter ways of working through automation, process improvement and emerging technologies.
- Creating a culture of accountability, pace and professionalism within a structured environment.
- Providing clear reporting, forecasting and insight to senior leadership.
We’re Interested In People Who Have:
- Experience leading a contact centre, digital sales, customer operations or inside sales function.
- A track record of improving conversion, productivity and customer outcomes.
- Strong commercial awareness; comfortable managing KPIs, targets and performance data.
- Confidence coaching and developing teams in a fast‑moving, target‑driven environment.
- Experience using CRM, lead management or customer platforms to drive performance.
- A practical, hands‑on leadership style with the ability to balance people, process and results.
Automotive experience is welcome but not essential. We’re equally interested in candidates from retail, telecoms, financial services, e‑commerce, or service‑led environments.
Why Join Carbase?
- A well‑established, high‑volume business with consistent lead flow, no need to build demand from scratch.
- Genuine autonomy to shape how our digital sales function evolves.
- A stable, structured environment with clear leadership support.
- Recognised as Great Place to Work for three consecutive years.
- Real opportunity to influence growth in a business investing in technology and customer experience.
- 31 days holiday (rising to 35 with service).
- BHSF Health Cash Plan.
- Company pension.
- Staff discounts on vehicles, servicing and EV charging.
Digital Sales & Customer Experience Manager in Bristol employer: Carbase UK
Contact Detail:
Carbase UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales & Customer Experience Manager in Bristol
✨Tip Number 1
Get to know the company inside out! Research Carbase, their values, and their approach to digital sales. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your experience aligns with the role of Digital Sales & Customer Experience Manager. Highlight your successes in leading teams and improving conversion rates – this is your time to shine!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Carbase and ready to take on the challenge of driving digital customer growth.
We think you need these skills to ace Digital Sales & Customer Experience Manager in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Sales & Customer Experience Manager role. Highlight your experience in leading teams and improving conversion rates, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven measurable improvements in customer engagement or sales performance. Numbers speak volumes, so include any KPIs you've smashed!
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for customer experience and how you can bring that to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Carbase!
How to prepare for a job interview at Carbase UK
✨Know Your Digital Sales Inside Out
Make sure you understand the ins and outs of digital sales and customer experience. Brush up on the latest trends in multi-channel engagement and be ready to discuss how you've successfully led teams in similar environments. This will show that you're not just familiar with the role, but that you're genuinely passionate about driving digital growth.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've motivated teams in fast-paced settings. Think of specific examples where you've improved conversion rates or customer satisfaction. This is your chance to demonstrate that you can balance people management with achieving results.
✨Data-Driven Decision Making
Familiarise yourself with key performance indicators (KPIs) relevant to digital sales. Be ready to discuss how you've used data to identify trends and improve operational efficiencies in previous roles. This will highlight your analytical skills and your ability to turn insights into actionable strategies.
✨Engage with the Company Culture
Research Carbase and its values, especially their commitment to customer experience and technology. During the interview, express how your personal values align with theirs. This will help you connect on a deeper level and show that you're not just looking for any job, but that you're excited about contributing to their success.