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- Tasks: Deliver exceptional customer service and provide insurance quotations while cross-selling products.
- Company: Join a family-run insurance company with a passion for customer experience.
- Benefits: Competitive salary, profit sharing, flexible working, and extensive training opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a friendly personality; no prior experience needed.
- Other info: Enjoy a vibrant workplace with progression opportunities and fun team events.
The predicted salary is between 23809 - 25798 £ per year.
About Caravan Guard
We offer specialist insurance for caravans, motorhomes, park homes, lodges and holiday homes. Based in Halifax town centre, we employ over 120 people and offer hybrid working options (once evaluation has been passed at around six months). We are passionate about everything we do, and as a family business, we like to think we are a little bit different. We enjoy sharing our success by rewarding our team and working with our chosen charities. We have over 120,000 customers, and we are very proud of our Trustpilot rating of 4.9 out of 5 stars. Our vision is "Positive people delivering brilliant customer experiences", so we only employ the most talented people who love to deliver first-class customer service. In return, we give the very best coaching, support and recognition. We have even won awards for our customer service and training programmes.
The role will comprise:
- Delivering a brilliant experience to all our customers
- Providing insurance quotations and selling the policy benefits
- Cross selling and up selling additional products
- Amending and renewing policies for existing customers
- Answering customer queries
- Liaising with the claims department on claims queries
- Providing assistance on projects if requested
No previous experience necessary as full training will be given.
The successful applicant will have:
- Excellent communication skills, both verbal and written
- A friendly customer service focused personality
- Basic computer literacy
- The ability to work within an expanding team
- Drive to learn new skills and develop existing skills
- A flexible and professional approach to work
- GCSE Maths and English (or equivalent e.g. NVQ) grade C or grade 4 and above
What can we offer you?
- Progression opportunities with 10 adviser bands
- Top adviser band earning potential £34,070 (£30,056 salary plus £4,014 profit share in 2025)
- Starting salary £23,809.50 to £25,798.50 plus annual company profit share (£4,014 in 2025)
- Pay review after passing evaluation
- Annual salary review
- Annual company profit share (£4,014 in 2025)
- Pension contributions of up to 8%
- £500 for recommending a successful new employee
- Attendance award (up to £200 a year)
- Loyalty reward (£25 for each year, e.g. £100 after four years' service)
- Financial support and encouragement to achieve insurance qualifications
- Comprehensive induction
- Ongoing training and development programme
- Modern Halifax town centre offices
- Free car parking
- Option to work from home (on passing evaluation), hybrid (home and office) or 100% from the office
- Wellbeing
- Private medical insurance
- Free fruit and hot drinks
- Annual eye test
- Healthy heart check
- Flexible working options
- Cycle to work scheme
- Critical illness cover
- Flu and covid vaccine
- Wellbeing hub and helpline
- Perks
- Legal expenses policy
- Pension contributions
- Income protection cover
- Life insurance
- Employee discount card
- 30 days holiday per year (increases with length of service)
- Option to buy and sell holiday
- Flexibility – your holiday can be booked off in half-hour segments
- Extra day holiday awarded for 100% attendance
- Celebrations
- Annual Christmas party
- Summer awards ceremony
- Charity events
- An extra hour off on your birthday
- Customer milestone celebrations
Job Types: Full-time, Part-time, Permanent
Pay: £23,809.50-£25,798.50 per year
Expected hours: 30 – 37.5 per week
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
Work Location: In person
Insurance Adviser in Halifax employer: Caravan Guard
Contact Detail:
Caravan Guard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Adviser in Halifax
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caravan Guard's website and social media. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice your customer service skills! Since they’re all about delivering brilliant experiences, think of examples from your past where you’ve gone above and beyond for a customer. This will show you’re a perfect fit!
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Insurance Adviser in Halifax
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can contribute to our positive team culture.
Tailor Your Application: Make sure to tailor your application to the role of Insurance Adviser. Highlight any relevant skills or experiences that align with delivering brilliant customer experiences, even if they’re from different jobs or situations.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use simple language and avoid jargon to ensure we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Caravan Guard
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and what Caravan Guard offers. Familiarise yourself with their products and services, especially how they cater to caravans and motorhomes. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your People Skills
As an Insurance Adviser, communication is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different job. Think about times when you went above and beyond for a customer, as this aligns perfectly with Caravan Guard's vision of delivering brilliant customer experiences.
✨Be Ready to Learn
Since no previous experience is necessary, highlight your eagerness to learn and develop new skills. Mention any relevant training or qualifications you’re pursuing, and express your enthusiasm for the comprehensive induction and ongoing training that Caravan Guard offers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training programmes, or opportunities for progression. This not only shows your interest in the company but also helps you determine if it’s the right fit for you.