We've been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we're a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base..
Responsibilities
- Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture..
- Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency..
- Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards..
- Embed B Corp principles and measurable sustainability improvements across the operation..
- Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans..
- Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains..
- Lead major operational change and automation projects, from business case through to implementation..
- Use AI and automation to simplify planning, reporting and operational workflows..
- Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data..
- Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving..
- Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards..
- Ensure packaging and consumables are competitively priced and regularly benchmarked..
- Oversee quality assurance, complaints and compliance documentation..
- Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations..
The Person
- Experienced operator: Proven senior operations experience in food, beverage or FMCG manufacturing..
- Lean mindset: Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements..
- Hands-on leader: Comfortable getting into the detail, troubleshooting problems and making things happen..
- People leader: Able to build, motivate and lead teams through change..
- Commercially sharp: Strong planning, budget management and data-driven decision-making skills..
- Supply chain savvy: Strong understanding of procurement, inventory and production planning; AI/automation experience essential..
- Customer focused: High standards of service and experience leading customer-facing teams..
To say thank you for choosing us, we also offer our teams
- 50% off all food in our Brew Bars.
- Dining discount when visiting our restaurants.
- Weekly roastery team lunch.
- All of the coffee you can drink on site.
- Weekly allowance of coffee for home.
- Bike to work scheme.
- Mental health and well-being support.
- Financial health education and support.
- Leadership training and development.
- Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants.
- Development and career progression: 80% of all our management roles are filled internally
Experience: Required
Employment: Full-time
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Contact Details:
Caravan Coffee Roasters and Brewbar Recruitment Team
