Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide efficient motor assistance and medical emergency support to members.
- Company: Join the Caravan and Motorhome Club, a supportive and member-focused organisation.
- Benefits: Enjoy competitive pay, flexible shifts, and a friendly work environment.
- Why this job: Make a real difference by helping members during their travels.
- Qualifications: Good education, organisational skills, and a passion for customer service.
- Other info: Opportunity to develop your skills in a dynamic and rewarding role.
The predicted salary is between 24000 - 36000 £ per year.
Job type: Shift work based on 35 hours per week between 07:00 and 22:00 to include weekends and bank holidays.
About the job: To provide a practical, professional and efficient response to requests for motor assistance or medical emergency by any Caravan and Motorhome Club overseas holiday insurance policy holders. To coordinate the assistance in line with the policy limits and the Caravan and Motorhome Club's procedures.
Key Tasks/Accountabilities:
- To manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner.
- Maintain a clear and complete record of each assistance case and follow through on all cases to completion, ensuring that the Underwriter is informed of exceptional arrangements made within Club guidelines.
- To manage all aspects of the assistance, ensuring that all services are delivered within the agreed times and members are fully updated on progress.
- To ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager.
- To ensure that all aspects of the assistance are managed in the most cost-effective manner, considering all options available.
- Check all invoices for UK and foreign suppliers against agreed parameters. Pass for payment and recover costs from the Underwriter or member within agreed guidelines.
- Advise members and answer queries regarding claims relating to any Caravan and Motorhome Club overseas holiday policies.
- Liaise/negotiate with underwriter/loss adjuster on our member's behalf to help resolve claims issues, within Club guidelines.
- Possess complete knowledge of all procedures, allowances and benefits of any Caravan and Motorhome Club overseas holiday insurance product.
- Assess and advise on underwriting issues put by members and contact centre staff, within agreed guidelines.
- To recognise and communicate to Managers potential improvements in procedures and processes.
- Support and deputise for the Management Team within agreed guidelines when required.
Essential Skills & Experience Required:
- Good standard of education – including English Language GCSE or equivalent.
- High level of organisation required.
- To be able to manage multiple assistance cases and prioritise effectively.
- To be able to remain calm and focussed under pressure.
- To be driven by providing the highest level of member care and service.
- Experience of working in a service environment.
- Excellent verbal and written communication skills.
- A good knowledge of French is essential.
- PC literate with fast and accurate typing speed.
Apply now. To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team.
You’ll enjoy lots of benefits working at our head office. Check out why it’s great to work at the Club.
Call our HR team for more information about working for the Club: 01342 778 304 (Head office vacancies) 01342 337 787 (Sites vacancies).
Duty Officer in London employer: Caravan Club Limited
Contact Detail:
Caravan Club Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Officer in London
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the key tasks and responsibilities of a Duty Officer. This way, when you get that interview, you can show off your knowledge and how you can handle those motor assistance requests like a pro!
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and emails, it’s crucial to sound professional and courteous. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Stay calm under pressure! The job can get hectic, especially during busy times. Think about how you can demonstrate your ability to prioritise and manage multiple cases effectively in your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of info about the benefits of working with us at the Club!
We think you need these skills to ace Duty Officer in London
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights relevant experience and skills that match the Duty Officer role. We want to see how your background aligns with the job description, so don’t hold back on showcasing your service environment experience!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch member care and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. We love clear, concise language, so proofread your documents to avoid any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about working with us!
How to prepare for a job interview at Caravan Club Limited
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Duty Officer. Familiarise yourself with the key tasks and accountabilities listed in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Duty Officer, excellent verbal and written communication skills are essential. Prepare examples from your past experiences where you've effectively managed calls or emails, especially in high-pressure situations. This will highlight your ability to provide top-notch member care.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage multiple cases or resolve issues efficiently. Be ready to discuss how you prioritised tasks and what strategies you used to ensure all services were delivered on time. This will show your potential employer that you can handle the demands of the role.
✨Brush Up on Your French
Since a good knowledge of French is essential for this role, practice speaking and writing in French before your interview. You might be asked to demonstrate your language skills, so being prepared will give you an edge over other candidates.
