At a Glance
- Tasks: Lead and develop a dynamic team ensuring compliance and operational excellence across sites.
- Company: Join the Caravan and Motorhome Club, a diverse and inclusive workplace.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by enhancing site operations for over one million members.
- Qualifications: Experience in leading teams, strong organisational skills, and a passion for compliance.
The predicted salary is between 40000 - 50000 € per year.
Responsible to: Site Operations Manager
Line management responsibility: 7 Regional Operations Coordinators & Site Operations Admin
About the job: To lead and develop a central support function within Sites & Accommodation, supporting key compliance areas relating to project work and site operations. The role oversees a team of eight direct reports (seven Regional Operations Coordinators (ROCs) and one Site Operations Administrator), ensuring the delivery of seamless administrative support and effective communication across the UK Sites Network, Regional Managers, and Head Office teams. Responsible for overseeing the team's workload, ensuring all relevant documentation is compliant to the agreed standard, with the expectation of developing expertise in all compliance areas, while mentoring and upskilling the ROCs to handle the administrative areas of technical projects.
Key tasks and responsibilities
- To lead, motivate, and coach the Site Operations team supporting the Regional Managers and to ensure the delivery of a premium experience for over one million members.
- Manage, evaluate tasks and delegate where appropriate, whilst maintaining a consistent quality across all the team, fostering an environment of continuous upskilling initiatives to ensure documentation, processes, and training materials remain current, relevant, and high quality.
- To continuously evaluate internal process efficiency to identify gaps and develop administrative policies that enhance the efficiency of the Sites Network.
- Develop and deliver a training strategy to upskill ROCs in technical compliance documentation, enabling them to independently handle administrative validation of contractor paperwork.
- To conduct regular 1:1s and formal appraisals to manage team performance, behaviour, attendance in alignment, holiday in line with Club strategy.
- To manage team scheduling including leave and sickness cover.
- Act as the Site Operations lead for the administrative management of all commercial and technical project paperwork, ensuring compliance documentation meets legal and internal standards before work commences.
- Review compliance and safety documentation submitted by contractors to ensure they meet Club Standards before project commencement.
- To collaborate with Procurement to resolve any supplier inefficiencies, reduce and manage associated costs.
- To work closely with Regional Managers to support site projects and use influence to encourage adherence to established rules.
- To act as the operational voice for new project roll-outs in stakeholder meetings and deputise for the Site Operations Manager when required.
- To provide essential support for external events, which may include overnight stays and ensuring office practices are resourced during the Annual New ASM Induction Event.
Essential skills & Experience Required
- Proven experience leading and developing high-performing hybrid teams, with a strong focus on coaching and performance management.
- Ability to quickly learn, retain, and implement evolving systems, processes, and workflows.
- Confident in providing constructive feedback and driving accountability.
- Confident using technology, IT and relevant booking systems.
- Exceptional interpersonal skills with the ability to influence at all levels.
- Highly organised, with strong prioritisation skills and experience managing complex workloads and calendars.
- Demonstrates adaptability and sound judgement in fast-paced environments, ensuring deadlines are met without compromising quality.
- Prepared to take on relevant training in Health and Safety, Construction compliance and other relevant areas.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.
Site Operations and Compliance Team Manager in East Grinstead employer: Caravan Club Limited
The Caravan and Motorhome Club is an exceptional employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on coaching and performance management, team members are encouraged to enhance their skills while contributing to a premium experience for over one million members. Located across the UK, the company fosters a culture of inclusivity and respect, ensuring that every employee feels valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Site Operations and Compliance Team Manager in East Grinstead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Site Operations and Compliance Team Manager in East Grinstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Site Operations and Compliance Team Manager role. Highlight your experience in leading teams and managing compliance documentation, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've successfully led and developed high-performing teams in the past. Share specific examples of how you've motivated your team and improved processes, as this will resonate with our focus on coaching and performance management.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where appropriate to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Caravan Club Limited
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of the team you’ll be managing. Familiarise yourself with the roles of the Regional Operations Coordinators and how they contribute to the overall success of the site operations. This will help you articulate your leadership style and how you plan to motivate and develop your team.
✨Showcase Your Compliance Knowledge
Since compliance is a key part of this role, brush up on relevant regulations and standards that apply to site operations. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would approach training your team in these areas. This shows you’re proactive and knowledgeable.
✨Demonstrate Your Organisational Skills
Given the complexity of managing multiple tasks and schedules, come prepared with examples of how you’ve successfully managed workloads in the past. Discuss specific tools or methods you use to stay organised and ensure deadlines are met without compromising quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about challenges you’ve faced in previous roles, particularly in fast-paced environments, and how you overcame them. This will help you illustrate your sound judgement and ability to lead under pressure.
