At a Glance
- Tasks: Support the Club's profile and drive new membership acquisitions through industry partnerships.
- Company: Join a passionate team at the Caravan and Motorhome Club, promoting outdoor adventures.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace where your unique potential is celebrated.
- Why this job: Make a real impact in the outdoor community while developing your career.
- Qualifications: Experience in customer-centric environments and strong relationship management skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: East Grinstead (mix of home and office working)
Job type: Permanent
Reporting to: Industry Business Development Manager, Marketing
About the job:
To support and raise the Club’s profile as a Champion of the Great Outdoors with the Industry and B2B partners by delivering new membership acquisitions through Dealer, Manufacturer and Affinity channels with Express Member Packs and similar propositions. To act as a focal point for all industry and affiliate enquiries relating to propositions and schemes.
Purpose of job:
To provide coordination and support for industry events, awards, competitions and product promotion distribution. Maximise opportunities to enhance the dealer and prospect member experience and journey. Operational support for the Motorhome Hire Schemes, for CAMC, EF and Alan Rogers, and maximising revenues, commission earned and campsite occupancy. Operational support for B2B partners Incentive Schemes, including among others Certificated Locations (CLs) and Training Instructors.
Key Tasks/Accountabilities:
- Act as a key point of contact for industry liaison in relation to B2B Club membership queries, schemes and information provision.
- Manage and support the development of the Clubs Motorhome Hire Schemes, which would include increasing the overall number of rental companies accessing the products, as well ensuring effective relationships are maintained through appropriate feedback.
- Ensure that fees and commission are reconciled to records.
- Support the Club’s Certificated Locations (CLs) and Training Course member incentive schemes by promoting participation, maintaining accurate records, and ensuring related fees and incentives are reconciled.
- Manage and develop the Club’s B2B online marketing portal and ensure that all communications and projects support the overall Club brand and B2B campaigns.
- Monitor, review and report on the performance of Dealer, CL and Training Course Incentive Schemes and Motorhome Hire Schemes, and identify, document and provide analysis on areas of improvement and growth by providing regular feedback to managers.
- Support the Industry Events and Liaison Manager with preparation for the Club’s industry awards and competitions, such as the Caravan Design Awards, Motorhome & Campervan Design Awards and Lightweight Leisure Awards.
- Provide coordination and support for industry events, competitions, product promotion distribution and agreed partner visits, including preparation, follow-up and administration.
- Support ongoing partner communications, helping ensure enquiries are responded to promptly, participants remain engaged, and feedback is captured to improve future delivery.
Essential Skills & Experience Required:
- Ideally dealer/intermediary/affinity channel experience in a customer‑centric acquisition environment (ideally B2B/B2B2C).
- Excellent relationship management skills and a proven ability to create strong relationships with external business partners, customers and suppliers.
- Exposure and understanding of contract management.
- Organised, able to work to deadlines and with strong written and oral communication skills.
- Commercially astute.
- Comfortable working as part of a team as well as on their own initiative.
- Able to manage multiple work streams and prioritise effectively to ensure deadlines are met.
- Positive and enthusiastic with a can‑do attitude.
- Confident using reporting systems and willing to develop a good working knowledge of Tableau and other data visualisation tools to support scheme monitoring, reconciliation, performance tracking and operational insight.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.
Industry Support Executive in East Grinstead employer: Caravan Club Limited
The Caravan and Motorhome Club is an exceptional employer, offering a dynamic work environment in East Grinstead that blends home and office working. With a strong commitment to employee growth and a culture that celebrates diversity, the Club provides unique opportunities for professional development while fostering meaningful relationships within the outdoor industry. Join us to be part of a team that values your contributions and supports your journey in promoting the great outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Industry Support Executive in East Grinstead
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. The more people you know, the better your chances of landing that Industry Support Executive role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in B2B partnerships and customer acquisition. This will help you stand out during interviews and showcase your value.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like the Caravan and Motorhome Club, and express your interest in potential opportunities. You never know what might come up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and supporting the great outdoors.
We think you need these skills to ace Industry Support Executive in East Grinstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Industry Support Executive role. Highlight your experience in B2B environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Relationship Skills:Since this role involves a lot of liaising with partners and customers, don’t forget to showcase your relationship management skills. Share examples of how you've built strong connections in previous roles. We love a good story!
Be Organised and Clear:Your written application should reflect your organisational skills. Keep it clear and concise, and make sure to proofread for any typos or errors. A well-structured application shows us you can manage multiple tasks effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at the Caravan and Motorhome Club!
How to prepare for a job interview at Caravan Club Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Industry Support Executive. Familiarise yourself with the Club’s mission as a Champion of the Great Outdoors and how it relates to B2B partnerships. This will help you articulate how your skills align with their goals.
✨Showcase Your Relationship Skills
Since this role involves managing relationships with dealers and partners, be ready to share examples of how you've successfully built and maintained professional relationships in the past. Highlight your customer-centric approach and any relevant experience in B2B environments.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Prepare to talk about specific tools or methods you use to stay on top of your work, especially if you have experience with reporting systems like Tableau.
✨Bring Enthusiasm and Positivity
The Club values a positive attitude, so let your enthusiasm shine through during the interview. Share your passion for the outdoors and how it connects to the role. A can-do attitude can set you apart from other candidates!
