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- Tasks: Assist members with motor and medical emergencies while managing calls and emails.
- Company: Join the Caravan and Motorhome Club, a leader in holiday insurance for outdoor enthusiasts.
- Benefits: Enjoy flexible shift work, competitive pay, and a supportive team environment.
- Why this job: Make a real impact by helping members during their travels and enhancing their experiences.
- Qualifications: GCSE in English, strong organisational skills, and a good knowledge of French required.
- Other info: Opportunities for growth and development within a friendly and dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Job type: Shift work based on 35 hours per week between 07:00 and 22:00 to include weekends and bank Holidays.
About the job: To provide a practical, professional and efficient response to requests for motor assistance or medical emergency by any Caravan and Motorhome Club overseas holiday insurance policy holders. To coordinate the assistance in line with the policy limits and the Caravan and Motorhome Club\’s procedures.
Key Tasks/Accountabilities:
- To manage all incoming and outgoing telephone calls and emails in an efficient, professional and courteous manner.
- Maintain a clear and complete record of each assistance case and follow through on all cases to completion. Ensuring that the Underwriter is informed of exceptional arrangements made within Club guidelines.
- To manage all aspects of the assistance, ensuring that all services are delivered within the agreed times and members are fully updated on progress.
- To ensure that any service failures or potential problems are escalated to the Deputy Manager or Business Manager.
- To ensure that all aspects of the assistance are managed in the most cost effective manner, considering all options available.
- Check all invoices for UK and foreign suppliers against agreed parameters. Pass for payment and recover costs from the Underwriter or member within agreed guidelines.
- Advise members and answer queries regarding claims relating to any Caravan and Motorhome Club overseas holiday policies. Liaise/negotiate with underwriter/loss adjuster on our member’s behalf to help resolve claims issues, within Club guidelines.
- Possess complete knowledge of all procedures, allowances and benefits of any Caravan and Motorhome Club overseas holiday insurance product. Assess and advise on underwriting issues put by members and contact centre staff, within agreed guidelines.
- To recognise and communicate to Managers potential improvements in procedures and processes.
- Support and deputise for the Management Team within agreed guidelines when required.
Essential Skills & Experience Required:
- Good standard of education – including English Language GCSE or equivalent
- High level of organisation required
- To be able to manage multiple assistance cases and prioritise effectively
- To be able to remain calm and focussed under pressure
- To be driven by providing the highest level of member care and service
- Experience of working in a service environment
- Excellent verbal and written communication skills
- A good knowledge of French is essential
- PC literate with fast and accurate typing speed
Apply now
To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team.
You\’ll enjoy lots of benefits working at our head office. Check out why it\’s great to work at the Club
Call our HR team for more information about working for the Club
01342 778 304(Head office vacancies)
01342 337 787 (Sites vacancies)
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Duty Officer employer: Caravan Club Limited
Contact Detail:
Caravan Club Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Officer
✨Tip Number 1
Familiarise yourself with the Caravan and Motorhome Club's policies and procedures. Understanding their guidelines will not only help you in the interview but also demonstrate your commitment to providing excellent member care.
✨Tip Number 2
Brush up on your French language skills, as it's essential for this role. Practising common phrases and scenarios related to customer service can give you an edge during the interview.
✨Tip Number 3
Prepare examples of how you've managed multiple tasks under pressure in previous roles. This will showcase your organisational skills and ability to prioritise effectively, which are crucial for a Duty Officer.
✨Tip Number 4
Research common challenges faced in the service industry, particularly in emergency assistance. Being able to discuss potential improvements or solutions during your interview will highlight your proactive approach.
We think you need these skills to ace Duty Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that required managing multiple tasks. Emphasise your organisational skills and ability to remain calm under pressure, as these are crucial for the Duty Officer position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent member care. Mention specific examples of how you've successfully handled similar responsibilities in the past, particularly in service environments. Don't forget to highlight your proficiency in French, as it's essential for this role.
Showcase Communication Skills: Since excellent verbal and written communication skills are vital, ensure your application is free from errors and clearly conveys your message. Use professional language and structure your documents logically to reflect your communication abilities.
Follow Application Instructions: When applying, make sure to send your CV and cover letter to the specified Head Office recruitment team. Double-check that you have included all necessary information and that your documents are up-to-date before submission.
How to prepare for a job interview at Caravan Club Limited
✨Showcase Your Communication Skills
As a Duty Officer, you'll be managing calls and emails, so it's crucial to demonstrate your excellent verbal and written communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've effectively communicated in previous roles.
✨Demonstrate Your Organisational Skills
The role requires a high level of organisation and the ability to manage multiple cases simultaneously. Be ready to share examples from your past experiences where you successfully prioritised tasks and maintained order under pressure. This will show that you can handle the demands of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a medical emergency or a dissatisfied member. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Club's Procedures
Having a good understanding of the Caravan and Motorhome Club's policies and procedures will set you apart from other candidates. Research their insurance products and be prepared to discuss how you would apply this knowledge in your role as a Duty Officer.
