At a Glance
- Tasks: Support industry partnerships and enhance member experiences through innovative schemes and events.
- Company: Join the Caravan and Motorhome Club, a champion of outdoor adventures.
- Benefits: Diverse work environment, opportunities for growth, and a focus on teamwork.
- Other info: Embrace diversity and be part of a team that values your unique potential.
- Why this job: Make a real impact in the outdoor industry while building valuable relationships.
- Qualifications: Experience in customer-centric environments and strong relationship management skills.
The predicted salary is between 30000 - 40000 £ per year.
To support and raise the Club’s profile as a Champion of the Great Outdoors with the Industry and B2B partners by delivering new membership acquisitions through Dealer, Manufacturer and Affinity channels with Express Member Packs and similar propositions. To act as a focal point for all industry and affiliate enquiries relating to propositions and schemes. To provide coordination and support for industry events, awards, competitions and product promotion distribution. Maximise opportunities to enhance the dealer and prospect member experience and journey. Operational support for the Motorhome Hire Schemes, for CAMC, EF and Alan Rogers, and maximising revenues, commission earned and campsite occupancy. Operational support for B2B partners Incentive Schemes, including among others Certificated Locations (CLs) and Training Instructors.
Key Tasks / Accountabilities
- Act as a key point of contact for industry liaison in relation to B2B Club membership queries, schemes and information provision.
- Manage and support the development of the Clubs Motorhome Hire Schemes, which would include increasing the overall number of rental companies accessing the products, as well ensuring effective relationships are maintained through appropriate feedback.
- Ensure that fees and commission are reconciled to records.
- Support the Club’s Certificated Locations (CLs) and Training Course member incentive schemes by promoting participation, maintaining accurate records, and ensuring related fees and incentives are reconciled.
- Manage and develop the Club’s B2B online marketing portal and ensure that all communications and projects support the overall Club brand and B2B campaigns.
- Monitor, review and report on the performance of Dealer, CL and Training Course Incentive Schemes and Motorhome Hire Schemes, and identify, document and provide analysis on areas of improvement and growth by providing regular feedback to managers.
- Support the Industry Events and Liaison Manager with preparation for the Club’s industry awards and competitions, such as the Caravan Design Awards, Motorhome & Campervan Design Awards and Lightweight Leisure Awards.
- Provide coordination and support for industry events, competitions, product promotion distribution and agreed partner visits, including preparation, follow-up and administration.
- Support ongoing partner communications, helping ensure enquiries are responded to promptly, participants remain engaged, and feedback is captured to improve future delivery.
Essential Skills & Experience Required
- Ideally dealer/intermediary/affinity channel experience in a customer‑centric acquisition environment (ideally B2B/B2B2C).
- Excellent relationship management skills and a proven ability to create strong relationships with external business partners, customers and suppliers.
- Exposure and understanding of contract management.
- Organised, able to work to deadlines and with strong written and oral communication skills.
- Commercially astute.
- Comfortable working as part of a team as well as on their own initiative.
- Able to manage multiple work streams and prioritise effectively to ensure deadlines are met.
- Positive and enthusiastic with a can‑do attitude.
- Professional marketing or sales qualification is desirable.
- Confident using reporting systems and willing to develop a good working knowledge of Tableau and other data visualisation tools to support scheme monitoring, reconciliation, performance tracking and operational insight.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.
Industry Support Executive employer: Caravan and Motorhome Club
The Caravan and Motorhome Club is an exceptional employer, offering a vibrant work culture that champions diversity and values each employee's unique contributions. With a strong focus on professional growth, employees benefit from opportunities to enhance their skills in a supportive environment while engaging with industry partners and events that promote the great outdoors. Located in a dynamic sector, the Club provides a meaningful role for those passionate about outdoor leisure, ensuring a rewarding experience for all team members.
Contact Details:
Caravan and Motorhome Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Industry Support Executive
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest in potential roles. You never know what might come up!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their goals, especially in areas like B2B partnerships and customer acquisition.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm and keeps you on their radar as they make their decision.
We think you need these skills to ace Industry Support Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Industry Support Executive. We want to see how you can support our mission and enhance the member experience!
Showcase Your Relationship Skills:Since this role is all about building strong relationships, don’t forget to include examples of how you've successfully managed partnerships in the past. We love seeing that customer-centric approach!
Be Organised and Clear:Your written application should be well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation that reflects your organisational skills!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caravan and Motorhome Club
✨Know Your Industry
Before the interview, dive deep into the Caravan and Motorhome Club's mission and values. Understand their role in promoting the Great Outdoors and how they engage with B2B partners. This knowledge will help you demonstrate your enthusiasm and alignment with their goals.
✨Showcase Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Be ready to discuss specific instances where your communication skills made a difference, especially in a B2B context. This will highlight your fit for the Industry Support Executive position.
✨Be Organised and Ready to Multi-task
Since the role involves managing multiple work streams, come prepared with a plan on how you prioritise tasks. Share strategies you've used in the past to stay organised and meet deadlines, as this will show your ability to handle the demands of the job.
✨Familiarise Yourself with Data Tools
Brush up on your knowledge of reporting systems and data visualisation tools like Tableau. If you have experience using these tools, be sure to mention it. If not, express your willingness to learn and adapt, as this shows your proactive attitude towards professional development.
