At a Glance
- Tasks: Support industry partnerships and enhance member experiences through innovative schemes and events.
- Company: Join the Caravan and Motorhome Club, a champion of outdoor adventures.
- Benefits: Diverse work environment, opportunities for growth, and a chance to make an impact.
- Other info: Dynamic role with a focus on collaboration and creativity.
- Why this job: Be at the forefront of promoting outdoor experiences and building strong industry relationships.
- Qualifications: Experience in customer-centric environments and excellent relationship management skills.
The predicted salary is between 30000 - 40000 £ per year.
To support and raise the Club’s profile as a Champion of the Great Outdoors with the Industry and B2B partners by delivering new membership acquisitions through Dealer, Manufacturer and Affinity channels with Express Member Packs and similar propositions. To act as a focal point for all industry and affiliate enquiries relating to propositions and schemes. To provide coordination and support for industry events, awards, competitions and product promotion distribution. Maximise opportunities to enhance the dealer and prospect member experience and journey. Operational support for the Motorhome Hire Schemes, for CAMC, EF and Alan Rogers, and maximising revenues, commission earned and campsite occupancy. Operational support for B2B partners Incentive Schemes, including among others Certificated Locations (CLs) and Training Instructors.
Key Tasks / Accountabilities
- Act as a key point of contact for industry liaison in relation to B2B Club membership queries, schemes and information provision.
- Manage and support the development of the Clubs Motorhome Hire Schemes, which would include increasing the overall number of rental companies accessing the products, as well ensuring effective relationships are maintained through appropriate feedback.
- Ensure that fees and commission are reconciled to records.
- Support the Club’s Certificated Locations (CLs) and Training Course member incentive schemes by promoting participation, maintaining accurate records, and ensuring related fees and incentives are reconciled.
- Manage and develop the Club’s B2B online marketing portal and ensure that all communications and projects support the overall Club brand and B2B campaigns.
- Monitor, review and report on the performance of Dealer, CL and Training Course Incentive Schemes and Motorhome Hire Schemes, and identify, document and provide analysis on areas of improvement and growth by providing regular feedback to managers.
- Support the Industry Events and Liaison Manager with preparation for the Club’s industry awards and competitions, such as the Caravan Design Awards, Motorhome & Campervan Design Awards and Lightweight Leisure Awards.
- Provide coordination and support for industry events, competitions, product promotion distribution and agreed partner visits, including preparation, follow-up and administration.
- Support ongoing partner communications, helping ensure enquiries are responded to promptly, participants remain engaged, and feedback is captured to improve future delivery.
Essential Skills & Experience Required
- Ideally dealer/intermediary/affinity channel experience in a customer‑centric acquisition environment (ideally B2B/B2B2C).
- Excellent relationship management skills and a proven ability to create strong relationships with external business partners, customers and suppliers.
- Exposure and understanding of contract management.
- Organised, able to work to deadlines and with strong written and oral communication skills.
- Commercially astute.
- Comfortable working as part of a team as well as on their own initiative.
- Able to manage multiple work streams and prioritise effectively to ensure deadlines are met.
- Positive and enthusiastic with a can‑do attitude.
- Professional marketing or sales qualification is desirable.
- Confident using reporting systems and willing to develop a good working knowledge of Tableau and other data visualisation tools to support scheme monitoring, reconciliation, performance tracking and operational insight.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.
Industry Support Executive employer: Caravan and Motorhome Club
The Caravan and Motorhome Club is an exceptional employer, offering a vibrant work culture that champions diversity and values each employee's unique contributions. With a focus on professional growth, employees in the Industry Support Executive role will benefit from opportunities to enhance their skills while supporting exciting industry events and initiatives that promote the great outdoors. Located in a dynamic environment, the Club fosters strong relationships with B2B partners, ensuring a rewarding experience for those passionate about outdoor adventures.
Contact Details:
Caravan and Motorhome Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Industry Support Executive
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like the Caravan and Motorhome Club, and express your interest in potential roles. You never know what might come up!
✨Tip Number 3
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements and how they relate to the role of Industry Support Executive. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at the Caravan and Motorhome Club.
We think you need these skills to ace Industry Support Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Industry Support Executive. We want to see how you can support our mission and enhance the dealer and prospect member experience.
Showcase Your Relationship Skills:Since this role is all about building strong relationships, don’t forget to include examples of how you've successfully managed partnerships in the past. We love seeing that positive and enthusiastic attitude shine through!
Be Organised and Clear:Your written application should be well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate candidates who can communicate effectively, so make sure your writing reflects that!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Caravan and Motorhome Club
✨Know Your Industry
Before the interview, do your homework on the Caravan and Motorhome Club and its role in promoting the Great Outdoors. Familiarise yourself with their membership schemes, especially the Motorhome Hire Schemes and B2B partnerships. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships with external partners or customers. Highlight your ability to manage multiple work streams and prioritise effectively, as these skills are crucial for the Industry Support Executive role.
✨Be Ready to Discuss Data
Since the role involves monitoring and reporting on various schemes, brush up on your understanding of data visualisation tools like Tableau. Be prepared to discuss how you’ve used data in previous roles to drive decisions or improve processes, as this will demonstrate your commercial acumen.
✨Bring Enthusiasm and a Can-Do Attitude
The Caravan and Motorhome Club values positivity and enthusiasm. During the interview, let your passion for the outdoors and customer-centric service shine through. Share stories that reflect your proactive approach and willingness to go the extra mile for partners and customers alike.
