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- Tasks: Complete a Level 2 Customer Service apprenticeship while providing top-notch service to our members.
- Company: Join the Caravan and Motorhome Club, a diverse and inclusive workplace.
- Benefits: Earn up to £19,500, gain valuable experience, and enjoy flexible working options.
- Why this job: Kickstart your career in customer service with hands-on training and real impact.
- Qualifications: A-Levels or equivalent, good communication skills, and a passion for helping others.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 800 - 1160 £ per month.
To undertake the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3 month End Placement Assessment - EPA). In conjunction with business requirements, to undergo training and comply with current and ongoing FCA regulatory requirements. To promote and sell to members all the Club's services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards. To undertake, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements. To provide a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible. To assist other sections of the department and represent the Club at outside events as required.
Key Tasks / Accountabilities
- To undertake the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3 month End Placement Assessment - EPA).
- In conjunction with business requirements, to undergo training and comply with current and ongoing FCA regulatory requirements.
- To promote and sell to members all the Club's services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards.
- To undertake, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements.
- To provide a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible.
- To assist other sections of the department and represent the Club at outside events as required.
Essential Skills & Experience Required
- Educated to A-Level standard with a minimum of Level 4 GCSE level for English and Maths.
- Previous experience of a customer service role is advantageous.
- Good communication skills, both verbal and written.
- Knowledge of Google Suite is advantageous.
- Ability to demonstrate a confident, empathetic and passionate approach to customer service.
- Ability to adapt to new systems/changes/procedures as required.
Due to FCA (Financial Conduct Authority) regulations Candidates will need to provide relevant information to complete an:
- Adverse Financial Check
- Basic Criminal Records Check
These will be undertaken via Experian through a secure and confidential portal.
Location
East Grinstead, West Sussex. Ideally you will be able to work effectively from both home and our East Grinstead office location as required, although the majority of the working time will be office based.
Salary
Up to £19,500 per year depending on experience.
Working Hours
35 hours per week. Daily working hours will be 08:45 - 16:45 or 09:30 - 17:30 (10:00 - 18:00 March - August) rotated each week Monday to Friday, including a 1 hour lunch break (unpaid) and 2 x 15 minute breaks. Once trained on our Caravan Cover product you may be required to work 09:00 - 13:00 on a Saturday morning from home. Saturday rotas are provided in January for the current year and you are not likely to be rostered more than 5 Saturdays in a 12 month period. This time would be added to your holiday allocation.
Apprenticeship Programme
Over the course of the 15 months as an apprentice, you’ll develop the skills and experience to manage a variety of tasks including how to promote and sell a range of Club services and products, handle member and non-member enquiries and resolve complaints. You’ll undertake the Level 2 Customer Service Practitioner apprenticeship and we will provide you with the support that you need to achieve this. You will be required to attend, complete and evidence the required tasks in line with the Customer Service Practitioner Apprentice Programme, which is a minimum of six hours per week. This is within your normal working day and much of the evidence required will be part of the job role. You will also be required to attend regular meetings with an external assessor to discuss the progression of the programme, which is also incorporated into your standard working hours. Either before or during the apprenticeship, apprentices will be required to achieve level 1 qualifications in English and Mathematics (equivalent to GCSE Level 4) prior to taking end point assessment (EPA).
Success Criteria
- Demonstrate the ability to support your manager within the role’s responsibilities as outlined and defined in the job description to the required standard.
- To build the relevant business skills and knowledge within the sector.
- Successful completion of the Level 2 Customer Service Practitioner apprenticeship programme.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.
Apprentice Contact Centre Agent (Level 2 Customer Service Practitioner) in East Grinstead employer: Caravan and Motorhome Club
Contact Detail:
Caravan and Motorhome Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Contact Centre Agent (Level 2 Customer Service Practitioner) in East Grinstead
✨Tip Number 1
Get to know the company! Research the Caravan and Motorhome Club, their services, and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or resolve an issue. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the industry. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Caravan and Motorhome Club family.
We think you need these skills to ace Apprentice Contact Centre Agent (Level 2 Customer Service Practitioner) in East Grinstead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others! Share any experiences where you've gone the extra mile for a customer, as this will really resonate with our commitment to high-quality service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific aspects of the job description that excite you and how you can contribute to our team at StudySmarter.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon. Make your points easy to read and understand, so we can quickly see why you’d be a great fit for the Apprentice Contact Centre Agent role.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applications efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Caravan and Motorhome Club
✨Know Your Stuff
Make sure you understand the Club's services and products, especially those related to Membership and Caravan Cover. Researching these areas will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved issues or went above and beyond for a customer, as this will demonstrate your ability to meet the Club's high standards.
✨Practice Makes Perfect
Rehearse common interview questions with a friend or family member. Focus on questions about your communication skills and how you handle difficult situations, as these are crucial for a Contact Centre Agent role.
✨Be Yourself
Let your personality shine through during the interview. The Club values a confident, empathetic approach, so don’t be afraid to show your passion for helping others and your willingness to learn and adapt.
