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- Tasks: Lead and innovate retention strategies for top eCommerce brands using email and lifecycle marketing.
- Company: Dynamic performance marketing agency focused on ambitious DTC brands.
- Benefits: Competitive salary, remote work, and opportunities for team leadership and growth.
- Why this job: Make a real impact by maximising customer lifetime value and driving revenue growth.
- Qualifications: 5-7+ years in email marketing or CRM, with strong analytical and leadership skills.
- Other info: Join a high-performing team and shape the future of client retention strategies.
The predicted salary is between 45000 - 50000 £ per year.
A unique and exciting opportunity has arisen for a Head of Retention to join a high-performing performance marketing agency working with ambitious eCommerce and DTC brands. The role sits at the intersection of email marketing, CRM and lifecycle strategy, with responsibility for building and scaling a best-in-class retention function. The position offers the opportunity to lead the development of the agency’s retention capability, helping clients maximise customer lifetime value and revenue through sophisticated email and lifecycle marketing strategies.
The Head of Retention will own the strategy and performance of the agency’s email marketing and lifecycle marketing services across a portfolio of clients. This role combines strategic leadership with hands-on execution, overseeing the development of advanced segmentation, automation and retention strategies that drive measurable revenue growth. The successful candidate will work closely with leadership, client stakeholders and internal teams to build scalable frameworks, develop high-performing processes and deliver exceptional client outcomes.
Key responsibilities include:
- Owning retention strategy and performance across multiple client accounts
- Developing sophisticated email marketing frameworks, automation playbooks and lifecycle strategies
- Designing segmentation and personalisation strategies that improve customer engagement and revenue
- Building scalable processes and methodologies for retention marketing delivery
- Leading client strategy conversations and quarterly performance reviews
- Identifying opportunities to expand client relationships and grow account value
- Building and leading the retention team, including hiring, development and performance management
- Overseeing campaign execution including promotional campaigns, transactional messaging and automated lifecycle flows
- Analysing performance data and turning insights into clear strategic recommendations
Requirements:
The successful candidate must be a highly analytical and commercially minded individual with significant experience in email marketing, CRM or lifecycle marketing, preferably within an agency environment. We are looking for someone who can take ownership of building and scaling a retention function while delivering measurable results for clients.
- 5–7+ years of experience in email marketing, CRM or lifecycle marketing
- Agency experience strongly preferred
- Strong experience with ESP platforms such as Klaviyo
- Proven experience developing retention strategies for eCommerce or DTC brands
- Strong analytical mindset with the ability to translate performance data into clear strategy
- Experience managing or building marketing teams
- Excellent communication and stakeholder management skills
- Commercial awareness of agency operations and client growth opportunities
Salary: £45,000 - £50,000 per annum
Location: Remote, United Kingdom
Head of Retention in Newport employer: Caramel Talent
Contact Detail:
Caramel Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retention in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or case studies that highlight your achievements in email marketing and retention strategies. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to retention strategies and client management. Be ready to discuss how you've driven measurable results in past roles – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Head of Retention in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Retention role. Highlight your experience in email marketing, CRM, and lifecycle strategies. We want to see how you've driven measurable results in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retention marketing and how your skills align with our needs. Be specific about your achievements and how they relate to the role.
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, make sure to include examples of how you've used data to inform your strategies. We love seeing how you've turned insights into actionable recommendations!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Caramel Talent
✨Know Your Numbers
Make sure you come prepared with data that showcases your past successes in email marketing and retention strategies. Be ready to discuss specific metrics, like customer lifetime value or engagement rates, and how you've improved them in previous roles.
✨Showcase Your Strategic Thinking
This role is all about strategy, so be prepared to discuss your approach to developing sophisticated email frameworks and lifecycle strategies. Think of examples where you've successfully implemented segmentation and personalisation to drive results.
✨Demonstrate Leadership Skills
As a Head of Retention, you'll need to lead a team. Share your experiences in building and managing teams, and how you've fostered a culture of performance and development. Highlight any successful projects where you led client strategy conversations.
✨Be Ready for Data Analysis Questions
Since the role requires a strong analytical mindset, brush up on your ability to interpret performance data. Prepare to discuss how you've turned insights into actionable strategies in the past, and be ready to tackle hypothetical scenarios during the interview.