At a Glance
- Tasks: Help clients maximise their CRM and marketing tech investment through onboarding and support.
- Company: A specialist B2B consultancy focused on customer engagement and technology.
- Benefits: Competitive salary, hybrid working, ongoing training, and clear progression opportunities.
- Other info: Join a supportive team and work with diverse B2B clients.
- Why this job: Be a trusted advisor and make a real impact on client success and satisfaction.
- Qualifications: Experience in Customer Success or Account Management with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
We're partnering with a specialist B2B consultancy that helps businesses get more value from their CRM, marketing automation and customer engagement technology to find a dedicated Customer Success Manager. Working with clients across a range of sectors, they combine strategic consultancy, implementation and ongoing support to help organisations improve customer journeys, streamline processes and drive growth. Due to continued success, they're looking to add a Customer Success Manager to their growing team, working with retained clients.
This is a client-facing role focused on helping retained clients maximise the value of their CRM and marketing technology investment after implementation. You’ll become a trusted advisor to clients, supporting onboarding, training, adoption and ongoing optimisation. The role sits between account management, consultancy and customer success, making it ideal for someone who enjoys building relationships and helping clients achieve measurable results.
Responsibilities
- Manage a portfolio of client accounts and act as their primary point of contact
- Deliver onboarding programmes, training sessions and workshops
- Help clients improve adoption and utilisation of CRM and marketing technology platforms
- Manage inbound support requests and ensure issues are resolved efficiently
- Conduct regular account reviews and provide strategic recommendations
- Monitor customer satisfaction and identify opportunities to improve service delivery
- Keep clients informed of new functionality, features and best practices
- Work closely with internal delivery, CRM and marketing teams
- Build strong relationships with key stakeholders and decision-makers
About You
We’re looking for someone who enjoys working directly with clients and has a genuine interest in helping businesses get the most from technology. You’ll ideally have:
- Experience in Customer Success, Account Management, CRM Consulting or a similar client‑facing role
- Hands‑on experience with CRM, marketing automation or customer engagement platforms
- Experience onboarding, training or supporting users
- Strong communication and presentation skills
- The ability to explain technical concepts in a clear and practical way
- Experience building relationships with senior stakeholders
- A commercial mindset and a proactive approach to problem solving
Nice to have
- Experience with HubSpot
- Agency, consultancy or SaaS experience
- Knowledge of sales, marketing or customer service processes
- Experience delivering workshops or training sessions
What's on Offer?
- £40,000 - £45,000 salary
- Hybrid working in Manchester
- Ongoing training and development opportunities
- Exposure to a wide range of B2B clients and projects
- A supportive and collaborative team environment
- Clear opportunities for progression as the business continues to grow
If you're passionate about customer success, CRM technology and helping clients achieve tangible business outcomes, we'd love to hear from you.
Customer Success Manager - CRM HubSpot in Manchester employer: Caramel Talent
Join a dynamic B2B consultancy in Manchester that prioritises employee growth and development, offering a supportive and collaborative team environment. As a Customer Success Manager, you'll enjoy hybrid working, ongoing training opportunities, and the chance to work with diverse clients, all while making a meaningful impact on their CRM and marketing technology investments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - CRM HubSpot in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM and customer success space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Customer Success Manager role!
✨Tip Number 2
Showcase your skills! Create a portfolio or a case study that highlights your experience with CRM platforms and customer success strategies. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and CRM technology. Think about specific examples from your past roles where you’ve made a difference for clients. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Success Manager position!
We think you need these skills to ace Customer Success Manager - CRM HubSpot in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant experience with CRM systems, client management, and training sessions to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you the perfect candidate for this role. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves building relationships with clients, make sure your application demonstrates your strong communication skills. Whether it’s through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows us you’re keen to join StudySmarter!
How to prepare for a job interview at Caramel Talent
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM systems, especially HubSpot. Familiarise yourself with its features and functionalities, as well as common challenges users face. This will help you demonstrate your expertise and show that you can provide valuable insights to clients.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully built relationships with clients in the past. Think about specific situations where you’ve helped clients achieve their goals or overcome challenges. This will highlight your ability to be a trusted advisor and your proactive approach to customer success.
✨Practice Your Presentation Skills
Since the role involves delivering training sessions and workshops, practice explaining technical concepts in a clear and engaging way. You might even want to do a mock presentation for a friend or family member to get comfortable with your delivery and receive feedback.
✨Be Ready to Discuss Metrics
Understand key performance indicators (KPIs) related to customer success and be prepared to discuss how you’ve used data to drive improvements in previous roles. This shows that you have a commercial mindset and can contribute to measurable results for clients.
