At a Glance
- Tasks: Lead AI-driven projects to optimise workflows and enhance operational efficiency.
- Company: Fast-growing digital agency working with global brands in exciting sectors.
- Benefits: Hybrid work, competitive salary, and clear career progression opportunities.
- Other info: Dynamic environment with high visibility and influence across the business.
- Why this job: Be at the forefront of AI innovation and make a real impact on agency operations.
- Qualifications: Experience in marketing agencies and a passion for AI and automation.
The predicted salary is between 55000 - 75000 £ per year.
An exciting opportunity to join a fast growing, performance led digital agency working with global brands in the Events, Music and Festival space. This is a newly created role designed to support the next stage of growth. The business is looking for someone genuinely obsessed with AI, automation and systems, who is constantly testing new tools and thinking about how work can be done smarter and faster.
You will work closely with senior leadership to improve how the agency operates, starting with Paid Media but expanding across Creative, Strategy, Sales and Operations. The focus is on reducing manual work, improving data visibility and building scalable processes that allow the business to grow without unnecessary complexity. This role will suit someone who enjoys building, experimenting and implementing, rather than simply managing existing processes.
The Role
The agency is looking for a hands on AI Operations Manager to audit current workflows, identify opportunities and introduce AI driven solutions that improve speed, accuracy and output across the business. You will be responsible for testing, implementing and embedding smarter ways of working, with a strong focus on measurable efficiency and real impact.
Key Responsibilities
- AI & Automation
- Continuously explore emerging AI and automation tools
- Test and implement solutions that improve operational efficiency
- Build automation across reporting, internal processes and selected client workflows
- Run structured pilots, measure outcomes and scale what works
- Maintain a clear backlog of experiments and ideas
- Systems & Workflow Optimisation
- Audit existing workflows across Paid Media, Creative, Strategy, Sales and Operations
- Map the current technology stack and identify inefficiencies or duplication
- Implement improvements aligned with leadership priorities
- Support standardisation of core tools and processes
- Cross Functional Integration
- Work closely with department leads to improve handovers, collaboration and data flow
- Ensure CRM, reporting, finance and delivery systems are connected
- Support teams in refining and scaling their own efficiency initiatives
- Documentation & Adoption
- Document processes in a clear and simple way
- Create internal training and guidance
- Ensure new systems are embedded and adopted
- Commercial Impact
- Track time saved and operational capacity created
- Demonstrate the impact of improved systems on delivery and margin
- Provide leadership with visibility on progress and outcomes
Experience & Skills
- Experience within a marketing agency or performance led digital business
- Strong understanding of how agencies operate
- Hands on experience with workflow systems, CRM optimisation or automation
- Comfortable working with tools such as HubSpot, N8N, Claude or similar
- Passion for AI and curiosity about new technologies
- Working knowledge of scripting or coding is beneficial but not essential
- Strong communication and collaboration skills
- Comfortable working in a founder led, fast paced environment
What This Role Is
- A builder who enjoys testing and improving
- Someone curious and proactive about AI and systems
- A structured experimenter
- Focused on outcomes rather than theory
What This Role Is Not
- No content provided.
Salary & Benefits
- Location: Manchester or London
- Hybrid working (2 to 3 days per week in office)
- High visibility and influence across the business
- Opportunity to shape how a fast growing agency operates
- Clear progression as the business scales
AI Operations Manager in London employer: Caramel Talent
Caramel Talent is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London or Manchester. Employees benefit from a supportive environment that encourages professional growth through hands-on experience with cutting-edge AI technologies, alongside opportunities to work closely with senior leadership on impactful projects. With a focus on work-life balance and a commitment to employee well-being, Caramel Talent stands out as a rewarding place for those looking to make a meaningful impact in the agency landscape.
StudySmarter Expert Advice🤫
We think this is how you could land AI Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in AI and automation. This is your chance to demonstrate how you can bring value to the role of AI Operations Manager. Make it easy for potential employers to see what you can do!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their current workflows and think about how you can improve them. Bring ideas to the table during your interview – it shows you're proactive and genuinely interested in making an impact.
✨Tip Number 4
Apply through our website! We love seeing candidates who are enthusiastic about joining us. Tailor your application to highlight your passion for AI and your hands-on experience with workflow systems. Let’s make this happen together!
We think you need these skills to ace AI Operations Manager in London
Some tips for your application 🫡
Show Your Passion for AI:Make sure to highlight your obsession with AI and automation in your application. We want to see how you've experimented with new tools and how you think they can make work smarter and faster.
Be Specific About Your Experience:When detailing your past roles, focus on specific examples of how you've improved workflows or implemented new systems. We love a good story about measurable efficiency and real impact!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and experiences that align with our job description. Show us why you're the perfect fit for this role at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Caramel Talent
✨Know Your AI Tools
Make sure you’re well-versed in the latest AI and automation tools relevant to the role. Research tools like HubSpot, N8N, and Claude, and be ready to discuss how you’ve used or tested similar technologies in your previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified inefficiencies in workflows and implemented solutions. Highlight specific instances where your actions led to measurable improvements in efficiency or output.
✨Understand Agency Operations
Brush up on how marketing agencies operate, especially in areas like Paid Media, Creative, and Strategy. Being able to speak knowledgeably about these processes will show that you’re a good fit for the team.
✨Be Ready to Experiment
Since this role is all about building and testing, come prepared with ideas for potential experiments you could run. Discuss how you would approach piloting new systems and measuring their success.
