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- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Caramel is a creative British childrenswear brand with boutiques worldwide.
- Benefits: Enjoy a dynamic work environment and the chance to grow within a prestigious brand.
- Why this job: Join a passionate team and make a real impact in the fashion industry.
- Qualifications: Strong communication skills and a passion for fashion are essential; retail experience is a plus.
- Other info: Immediate start available; must maintain high grooming standards.
The predicted salary is between 28800 - 43200 £ per year.
Caramel is a British brand that launched in 1999 as a more creative and contemporary approach to childrenswear. At Caramel we design, source and manufacture our own collection which is sold in our boutiques in London, Japan, Paris, and on our website as well as wholesale distribution to over 100 stockists worldwide.
Caramel London seeks a full-time Sales Advisor for Selfridges, who will ensure excellent customer service and maximize sales growth. The successful candidates will have a passion for fashion, a good understanding of luxury retail, and be able to work collaboratively in a fast-paced environment. This is an on-site role located in London and looking for an immediate start if possible.
The role includes:
- Providing exceptional customer service at all times and maintain a high level of approach and conversation.
- Consistently overachieve in sales, striving to increase on personal and store targets.
- Actively seek opportunities to sell and increase sales.
- Provide information for the weekly trade report to maximise business potential.
- Monitor sales performance to highlight best and worst sellers.
- Communicate all out of stock issues.
- Ensure all customers are encouraged to join our mailing list.
- Ensure that the shop floor is fully operational for daily service.
- Keep up to date with all product knowledge.
- Drive and deliver customer service standards to achieve an outstanding luxury service and quality experience.
- Ensure all customers are dealt with professionally and in line with company standards and procedures.
- Develop customer relationships and maintain an active customer base.
- Adhere to the highest dress and grooming standards required by company policy.
- Take ownership of store standards and maintain these to the highest level.
- Ensure that stock is replenished regularly to maximise sales opportunities.
- Check all deliveries are correct and report any discrepancies to your line Manager or Head Office.
Essential Skills:
- Service-focused/Target driven.
- Excellent communication/interpersonal skills.
- Team player.
- Immaculate presentation.
- Capable of understanding a luxury business.
- Ability to deliver the company vision to the highest of standards.
- To be able to go the extra mile.
- Childrenswear Experience will be beneficial.
Contact Detail:
Caramel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Selfridges)
✨Tip Number 1
Familiarise yourself with Caramel's brand ethos and product range. Understanding their unique approach to childrenswear will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Brush up on your luxury retail knowledge. Being able to discuss trends, quality, and customer service expectations in a luxury context will set you apart from other candidates and show that you understand the market.
✨Tip Number 3
Prepare to showcase your sales achievements. Think of specific examples where you've exceeded targets or provided exceptional customer service, as these stories will highlight your capability to drive sales growth at Caramel.
✨Tip Number 4
Demonstrate your teamwork skills. Since the role requires collaboration in a fast-paced environment, be ready to discuss how you've successfully worked with others to achieve common goals in previous roles.
We think you need these skills to ace Sales Advisor (Selfridges)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Caramel's ethos and product range. Highlight your passion for fashion and design in your application, showing how you align with their brand values.
Tailor Your CV: Ensure your CV reflects relevant experience in luxury retail and customer service. Emphasise any previous roles where you exceeded sales targets or provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you can contribute to sales growth and enhance customer relationships.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and presentation. Provide examples of how you've demonstrated these skills in past roles, particularly in a fast-paced environment.
How to prepare for a job interview at Caramel London
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and design during the interview. Share any personal experiences or insights that demonstrate your understanding of luxury retail, as this will resonate well with Caramel's brand values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for a Sales Advisor position.
✨Know the Brand Inside Out
Research Caramel and its product offerings thoroughly before the interview. Familiarise yourself with their collections and ethos, so you can discuss how you would contribute to their growth and align with their vision.
✨Dress to Impress
Since the role requires immaculate presentation, ensure you dress smartly for the interview. This not only reflects your understanding of the luxury retail environment but also shows your commitment to the company's standards.
