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- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Caramel is a creative British brand specialising in contemporary childrenswear since 1999.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team and contribute to a brand known for its quality and innovation.
- Qualifications: Must have excellent communication skills, a passion for fashion, and a team-oriented mindset.
- Other info: This is an on-site role at Selfridges in London, with an immediate start available.
The predicted salary is between 28800 - 42000 £ per year.
Caramel is a British brand that launched in 1999 as a more creative and contemporary approach to childrenswear. At Caramel we design, source and manufacture our own collection which is sold in our boutiques in London, Japan, Paris, and on our website as well as wholesale distribution to over 100 stockists worldwide.
We are looking for a driven and innovative individual who is passionate about fashion and design, has the desire to invest in our brand, and wants to contribute to its growth.
Caramel London seeks a full-time Sales Advisor for Selfridges, who will ensure excellent customer service and maximize sales growth. The successful candidates will have a passion for fashion, a good understanding of luxury retail, and be able to work collaboratively in a fast-paced environment. This is an on-site role located in London and looking for an immediate start if possible.
The role includes:
- Providing exceptional customer service at all times and maintain a high level of approach and conversation.
- Consistently overachieve in sales, striving to increase on personal and store targets.
- Actively seek opportunities to sell and increase sales.
- Provide information for the weekly trade report to maximise business potential.
- Monitor sales performance to highlight best and worst sellers.
- Communicate all out of stock issues.
- Ensure all customers are encouraged to join our mailing list.
- Ensure that the shop floor is fully operational for daily service.
- Keep up to date with all product knowledge.
- Drive and deliver customer service standards to achieve an outstanding luxury service and quality experience.
- Ensure all customers are dealt with professionally and in line with company standards and procedures.
- Develop customer relationships and maintain an active customer base.
- Adhere to the highest dress and grooming standards required by company policy.
- Take ownership of store standards and maintain these to the highest level.
- Ensure that stock is replenished regularly to maximise sales opportunities.
- Check all deliveries are correct and report any discrepancies to your line Manager or Head Office.
Essential Skills:
- Service-focused/Target driven.
- Excellent communication/interpersonal skills.
- Team player.
- Immaculate presentation.
- Capable of understanding a luxury business.
- Ability to deliver the company vision to the highest of standards.
- To be able to go the extra mile.
- Childrenswear Experience will be beneficial.
Sales Advisor (Selfridges) employer: Caramel London
Contact Detail:
Caramel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Selfridges)
✨Tip Number 1
Familiarise yourself with Caramel's brand ethos and product range. Understanding their unique approach to childrenswear will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Brush up on your luxury retail knowledge. Being able to discuss trends, quality, and customer service expectations in the luxury sector will set you apart from other candidates and show that you can deliver the high standards expected at Caramel.
✨Tip Number 3
Prepare to showcase your sales achievements. Think of specific examples where you've exceeded targets or provided exceptional customer service, as these stories will illustrate your capability to contribute to Caramel's sales growth.
✨Tip Number 4
Demonstrate your teamwork skills. Since the role requires collaboration in a fast-paced environment, be ready to discuss how you've successfully worked with others in previous roles to achieve common goals.
We think you need these skills to ace Sales Advisor (Selfridges)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in luxury retail. Emphasise any previous roles where you demonstrated a passion for fashion and design.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Caramel brand and your understanding of the childrenswear market. Mention specific examples of how you've contributed to sales growth in past positions.
Showcase Your Communication Skills: In your application, highlight your excellent communication and interpersonal skills. Provide examples of how you've successfully built customer relationships and delivered exceptional service in previous roles.
Research the Brand: Familiarise yourself with Caramel's collections and values. Demonstrating knowledge about their products and ethos in your application will show your genuine interest in the role and the company.
How to prepare for a job interview at Caramel London
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and design during the interview. Share any personal experiences or insights that demonstrate your love for the industry, as this will resonate well with Caramel's brand values.
✨Understand Luxury Retail
Familiarise yourself with the principles of luxury retail before the interview. Be prepared to discuss what sets luxury brands apart and how you can contribute to maintaining those high standards in customer service.
✨Demonstrate Sales Acumen
Be ready to provide examples of how you've successfully achieved sales targets in previous roles. Highlight specific strategies you used to drive sales and how you can apply them at Caramel to maximise growth.
✨Prepare Questions About the Brand
Show your interest in Caramel by preparing thoughtful questions about their products, values, and future plans. This not only demonstrates your commitment but also gives you a chance to engage in a meaningful conversation with the interviewer.
