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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Caramel is a creative British brand specialising in contemporary childrenswear since 1999.
- Benefits: Join a dynamic team in a prestigious location with opportunities for growth and development.
- Why this job: Be part of a passionate team, contribute to a growing brand, and enhance your fashion knowledge.
- Qualifications: Service-focused, excellent communication skills, team player, and a passion for luxury retail.
- Other info: Immediate start available; ideal for those looking to kickstart their career in fashion.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Caramel is a British brand that launched in 1999 as a more creative and contemporary approach to childrenswear. At Caramel, we design, source and manufacture our own collection which is sold in our boutiques in London, Japan, Paris, and on our website as well as wholesale distribution to over 100 stockists worldwide. We are looking for a driven and innovative individual who is passionate about fashion and design, has the desire to invest in our brand, and wants to contribute to its growth.
Role Description
Caramel London seeks a full-time Sales Advisor for Selfridges, who will ensure excellent customer service and maximize sales growth. The successful candidates will have a passion for fashion, a good understanding of luxury retail, and be able to work collaboratively in a fast-paced environment. This is an on-site role located in London and looking for an immediate start if possible.
The role includes:
- Providing exceptional customer service at all times and maintaining a high level of approach and conversation.
- Consistently overachieving in sales, striving to increase personal and store targets.
- Actively seeking opportunities to sell and increase sales.
- Providing information for the weekly trade report to maximise business potential.
- Monitoring sales performance to highlight best and worst sellers.
- Communicating all out of stock issues.
- Ensuring all customers are encouraged to join our mailing list.
- Ensuring that the shop floor is fully operational for daily service.
- Keeping up to date with all product knowledge.
- Driving and delivering customer service standards to achieve an outstanding luxury service and quality experience.
- Ensuring all customers are dealt with professionally and in line with company standards and procedures.
- Developing customer relationships and maintaining an active customer base.
- Adhering to the highest dress and grooming standards required by company policy.
- Taking ownership of store standards and maintaining these to the highest level.
- Ensuring that stock is replenished regularly to maximise sales opportunities.
- Checking all deliveries are correct and reporting any discrepancies to your line manager or head office.
Essential Skills:
- Service-focused/Target driven.
- Excellent communication/interpersonal skills.
- Team player.
- Immaculate presentation.
- Capable of understanding a luxury business.
- Ability to deliver the company vision to the highest of standards.
- To be able to go the extra mile.
- Childrenswear experience will be beneficial.
Sales Advisor (Selfridges) employer: Caramel London
Contact Detail:
Caramel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Selfridges)
✨Tip Number 1
Familiarise yourself with Caramel's brand ethos and product range. Understanding their unique approach to childrenswear will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Brush up on your luxury retail knowledge. Being able to discuss the nuances of luxury customer service and how it differs from standard retail can set you apart as a candidate who truly understands the expectations of the role.
✨Tip Number 3
Prepare to showcase your sales achievements in previous roles. Think of specific examples where you've exceeded targets or provided exceptional customer service, as these stories will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Sales Advisor (Selfridges)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Caramel's ethos and product range. Highlight your passion for fashion and design in your application, showing how you align with their brand values.
Tailor Your CV: Ensure your CV reflects relevant experience in luxury retail and customer service. Emphasise any previous roles where you exceeded sales targets or provided exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific skills that make you a great fit, such as your ability to work in a fast-paced environment and your understanding of luxury retail.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Provide examples of how you've built customer relationships and contributed to a positive team environment in past roles.
How to prepare for a job interview at Caramel London
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and design during the interview. Share any personal experiences or insights that demonstrate your love for the industry, as this role at Caramel requires a genuine passion for luxury retail.
✨Understand the Brand
Do your homework on Caramel London before the interview. Familiarise yourself with their collections, values, and target market. This knowledge will help you articulate how you can contribute to the brand's growth and align with its vision.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went the extra mile to ensure customer satisfaction, as this is crucial for a Sales Advisor position.
✨Be Ready to Discuss Sales Strategies
Think about how you can actively seek opportunities to sell and increase sales. Be prepared to discuss your approach to achieving sales targets and how you would monitor performance to identify best and worst sellers.
