At a Glance
- Tasks: Be the bridge between IT and Global Business Services, driving tech solutions for real-world challenges.
- Company: Join a leading global retailer with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Work in a multicultural team with excellent career advancement opportunities.
- Why this job: Make a significant impact by shaping strategic tech initiatives in a dynamic environment.
- Qualifications: Experience in IT business partnering and strong stakeholder engagement skills required.
The predicted salary is between 50000 - 65000 £ per year.
Technology Business Partner – Global Business Services (GBS)
Location: Reading or Dublin – Hybrid
Travel: Dublin, Reading and India
Salary & Package: Competitive
Caraffi is recruiting on behalf of a global retailer for an experienced Technology Business Partner to support and elevate their Global Business Services (GBS) function. This role sits at the intersection of IT delivery, service management, and business partnering, ensuring technology solutions genuinely solve operational problems and drive strategic improvement. You’ll work closely with IT teams and the business‑facing GBS organisation, diagnosing issues, shaping strategic plans, and ensuring technology and service outcomes align with global operational needs. This requires someone with natural gravitas, strong stakeholder influence, and the ability to operate autonomously.
What You’ll Do
- Act as the primary link between Technology and GBS, ensuring alignment across service and project delivery
- Assess operational challenges and create strategic improvement plans to resolve them
- Partner with GBS leaders to understand business needs and translate them into actionable IT initiatives
- Oversee delivery across applications, infrastructure, reporting, and service management
- Manage cross‑functional teams and third‑party suppliers to ensure outcomes are met
- Drive continuous improvement across service performance, processes, and governance
- Communicate confidently with senior and challenging stakeholders across global functions
What You’ll Bring
- Proven experience as an IT Business Partner, IT Relationship Manager, or Service Delivery Manager in a global organisation
- Background in GBS, Shared Services, or Outsourced service models
- Strong understanding of enterprise technology landscapes (apps, infra, reporting, service management)
- Ability to balance service delivery and project delivery with equal strength
- Exceptional stakeholder engagement skills with natural executive presence
- A proactive self‑starter who can operate independently and drive outcomes
- Strong analytical, problem‑solving, and decision‑making capability
- Experience working with offshore service centres (e.g., India)
- Familiarity with multi‑geography operating models
- Exposure to ITIL, Agile, or structured delivery frameworks
- Knowledge of enterprise platforms such as Oracle Retail, Microsoft, or ServiceNow
- Experience working in multicultural, globally distributed teams
IT Business Partner (Global Business Services) in Reading employer: Caraffi
At Caraffi, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an IT Business Partner within our global retail environment, you'll benefit from competitive remuneration, hybrid working arrangements, and ample opportunities for professional growth while engaging with diverse teams across Reading, Dublin, and India. Join us to make a meaningful impact in a role that not only challenges you but also supports your career aspirations in a vibrant, multicultural setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Partner (Global Business Services) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in GBS or IT roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s tech stack and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their GBS function.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled operational challenges and driven strategic improvements in past roles. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Business Partner (Global Business Services) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Business Partner. Highlight your experience in GBS and any relevant tech skills that align with what we’re looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've tackled operational challenges and driven strategic improvements in the past.
Showcase Your Stakeholder Skills:Since this role involves a lot of stakeholder engagement, make sure to highlight your experience in managing relationships. We love to see how you’ve influenced and collaborated with senior stakeholders in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Caraffi
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technology landscape relevant to the role. Brush up on enterprise platforms like Oracle Retail, Microsoft, and ServiceNow. Being able to discuss how these technologies can solve operational problems will show your expertise.
✨Understand the GBS Function
Familiarise yourself with Global Business Services and its operational challenges. Be ready to discuss how you can create strategic improvement plans that align IT initiatives with business needs. This shows you’re not just tech-savvy but also business-minded.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with senior stakeholders in the past. Highlight your ability to influence and communicate effectively, especially in challenging situations. This is crucial for a role that requires strong stakeholder engagement.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical scenarios during the interview. Think about how you would assess operational challenges and drive continuous improvement. Show them you’re a proactive self-starter who can think on your feet!
