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- Tasks: Lead and develop a high-performing call centre team to drive sales success.
- Company: Join Car Planet, one of the UK's fastest-growing used car supermarkets.
- Benefits: Earn a competitive salary with uncapped commission and real career progression.
- Other info: Collaborative culture with opportunities for growth across two thriving branches.
- Why this job: Make an impact in a dynamic environment while leading a motivated team.
- Qualifications: 2+ years managing a sales call centre and strong leadership skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Enfield (EN3)
Salary: £30,000 basic + commission (OTE £66,000+)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
About Us
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
The Role
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
Key Responsibilities
- Lead, train, and develop the call centre team to consistently hit appointment targets
- Conduct daily call audits and provide hands-on coaching
- Run team briefings and 1:1 performance sessions
- Monitor KPIs including response times, conversion rates, and call-to-appointment ratios
- Improve scripts, workflows, and sales techniques
- Analyse performance data and present insights to senior leadership
- Collaborate with sales managers to ensure high-quality appointments
- Foster a high-performance, motivated team culture
What We’re Looking For
- Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
- Proven ability to coach teams to exceed targets
- Strong leadership and communication skills
- Data-driven mindset with a focus on optimisation
- Experience with objection handling and sales scripting
- Automotive experience is a bonus, not essential
What We Offer
- OTE £66,000+ with uncapped commission
- Real career progression in a fast-growing business
- Work across two thriving branches (Watford & Barnet)
- High-energy, collaborative culture with real ownership
If you’re ready to take the lead in a fast-paced, results-driven environment, we’d love to hear from you.
Apply now or reach out directly for more info!
Call Center Sales Manager in London employer: Car Planet
Contact Detail:
Car Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Sales Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or call centre space. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to sales management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your data-driven mindset! Bring examples of how you’ve used data to improve team performance in past roles. This will really resonate with hiring managers looking for someone who can optimise their call centre operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Car Planet.
We think you need these skills to ace Call Center Sales Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Sales Manager role. Highlight your experience in managing sales teams and any relevant achievements that showcase your leadership skills. We want to see how you can drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've coached teams to exceed targets and how you’ve used data to make decisions. We love a good story!
Show Off Your Data Skills: Since we’re all about data-driven decision making, don’t forget to mention your experience with KPIs and performance analysis. We want to know how you’ve used data to improve team performance in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our high-energy team!
How to prepare for a job interview at Car Planet
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role, like conversion rates and call-to-appointment ratios. Being able to discuss these metrics confidently will show that you understand what drives success in a sales call centre.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams in the past. Think about specific situations where your guidance led to improved performance. This will demonstrate your leadership abilities and your commitment to developing others.
✨Understand the Company Culture
Research Car Planet’s values and mission. Be ready to discuss how your personal values align with theirs, especially around delivering a customer-first experience. This will help you connect with the interviewers and show that you’re a good fit for their team.
✨Prepare for Scenario Questions
Anticipate questions about handling objections or improving sales scripts. Think through your approach to these scenarios and be ready to share your thought process. This will highlight your problem-solving skills and your data-driven mindset.