At a Glance
- Tasks: Manage customer complaints and ensure high service standards in a fast-paced environment.
- Company: Join a rapidly growing Car Supermarket with over 1,500 pre-owned vehicles.
- Benefits: Competitive salary up to £30,000, OTE of £36,000+, and company events.
- Other info: Full-time role with opportunities for growth and a dynamic work culture.
- Why this job: Make a real difference in customer satisfaction while developing your career in the automotive industry.
- Qualifications: 1 year in Aftersales/Complaints and 2 years in the motor trade required.
The predicted salary is between 30000 - 36000 £ per year.
We’re looking for a Complaints Handler to join our rapidly growing Car Supermarket in Enfield, stocking over 1,500+ pre-owned vehicles. This is a fantastic opportunity offering a competitive basic salary of up to £30,000 (DOE) and a realistic first-year OTE of £36,000+.
Key Responsibilities:
- Managing customer complaints via email, phone, and in person
- Handling a high volume of inbound and outbound calls daily
- Meeting deadlines and closing aftersales tickets efficiently while maintaining high service standards
- Booking vehicles in for repairs and advising customers on timelines
- Gaining authorisation for additional work when required
- Negotiating repair fees and parts pricing with external providers
- Delegating repairs internally and liaising with the Warranty Company
- Arranging refunds for customers when applicable
- Completing all related administrative duties (courtesy car agreements, repair estimates, reports, etc.)
- Ensuring compliance with FCA rules and regulations
Working Hours:
Monday to Friday: 08:30 – 17:30, Every other Saturday
Compensation & Benefits:
- Basic salary up to £30,000 (depending on experience)
- OTE £36,000+
- Company events
Location: Enfield EN3 (must be able to reliably commute or relocate before starting)
Requirements:
- Minimum 1 year experience in Aftersales/Complaints (required)
- Minimum 2 years experience in the motor trade (required)
- Experience in Car Sales/Customer Service (preferred)
Job Type: Full-time
Work Location: In person
If you’re passionate about customer service and thrive in a fast-paced automotive environment, we’d love to hear from you!
Servicing Complaint Handler in Enfield employer: Car Planet
Join our dynamic team at a leading Car Supermarket in Enfield, where we prioritise employee growth and a supportive work culture. With competitive salaries, engaging company events, and opportunities to excel in the fast-paced automotive industry, we offer a rewarding environment for those passionate about customer service. Experience the unique advantage of working in a thriving location with a diverse range of pre-owned vehicles, ensuring every day brings new challenges and opportunities.
