Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a high-performing sales call centre team to hit appointment targets.
- Company: Join Car Planet, one of the UK's fastest-growing used car supermarkets.
- Benefits: Enjoy competitive pay, career progression, and a supportive team environment.
- Other info: Opportunity for real career growth in a dynamic, fast-paced business.
- Why this job: Make an impact by driving performance and shaping a motivated team culture.
- Qualifications: 2+ years managing a sales call centre; data-driven mindset preferred.
The predicted salary is between 35000 - 45000 £ per year.
Location: Enfield (EN3)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
- Lead, train, and develop the call centre team to consistently hit appointment targets
- Conduct daily call audits and provide hands-on coaching
- Run team briefings and 1:1 performance sessions
- Improve scripts, workflows, and sales techniques
- Analyse performance data and present insights to senior leadership
- Collaborate with sales managers to ensure high-quality appointments
- Foster a high-performance, motivated team culture
Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
- Data-driven mindset with a focus on optimisation
- Experience with objection handling and sales scripting
- Automotive experience is a bonus, not essential
Real career progression in a fast-growing business
Sales Call Centre Manager in Enfield employer: Car Planet
Contact Detail:
Car Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Call Centre Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or sales sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to call centre management. We want you to shine, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Show off your data-driven mindset! Bring examples of how you've used performance metrics to improve team results. It’s all about demonstrating your ability to make informed decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sales Call Centre Manager in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Call Centre Manager role. Highlight your experience in managing sales teams and any data-driven achievements you've had. We want to see how you can lead and motivate a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Car Planet. We love seeing genuine enthusiasm for what we do.
Showcase Your Data Skills: Since we're all about data-led decision making, make sure to mention any experience you have with analysing performance data. We want to know how you've used data to drive results in your previous roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Car Planet!
How to prepare for a job interview at Car Planet
✨Know Your Numbers
As a Sales Call Centre Manager, you'll need to demonstrate your data-driven mindset. Brush up on key performance metrics relevant to call centres, like conversion rates and appointment setting. Be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Coaching Skills
Since the role involves training and developing a team, prepare examples of how you've successfully coached agents in the past. Think about specific situations where your coaching led to improved performance or morale—this will show you can foster a high-performance culture.
✨Familiarise Yourself with the Automotive Industry
While automotive experience isn't essential, having some knowledge about the industry can set you apart. Research current trends in the used car market and be prepared to discuss how you can apply your sales skills in this context.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around objection handling and sales scripting. Prepare scenarios where you've turned a challenging situation into a success story, as this will highlight your ability to think on your feet and lead your team effectively.