At a Glance
- Tasks: Lead and develop a high-performing sales call centre team to achieve appointment targets.
- Company: Join one of the UK's fastest-growing used car supermarkets.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Opportunity for growth in a fast-paced, customer-focused business.
- Why this job: Make a real impact in a dynamic industry while driving team success.
- Qualifications: 2+ years managing a sales call centre with a data-driven mindset.
The predicted salary is between 35000 - 45000 £ per year.
Location: Enfield (EN3)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
- Lead, train, and develop the call centre team to consistently hit appointment targets
- Conduct daily call audits and provide hands-on coaching
- Run team briefings and 1:1 performance sessions
- Improve scripts, workflows, and sales techniques
- Analyse performance data and present insights to senior leadership
- Collaborate with sales managers to ensure high-quality appointments
- Foster a high-performance, motivated team culture
Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
- Data-driven mindset with a focus on optimisation
- Experience with objection handling and sales scripting
- Automotive experience is a bonus, not essential
Real career progression in a fast-growing business.
Customer Centre Sales Manager in Enfield employer: Car Planet
At Car Planet, we pride ourselves on being one of the UK’s fastest-growing used car supermarkets, offering a dynamic work environment in Enfield that champions a customer-first approach. Our culture is built on collaboration and continuous improvement, providing ample opportunities for career progression as you lead and develop a high-performing sales call centre team. Join us to be part of a forward-thinking company where your contributions directly impact our success and where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Centre Sales Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or call centre management. You never know who might have a lead on a great opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to sales call centres. We recommend role-playing with a friend to get comfortable with your responses and showcase your coaching skills.
✨Tip Number 3
Show off your data-driven mindset! Be ready to discuss how you've used performance metrics to improve team results in past roles. This will demonstrate your ability to make informed decisions, which is key for the Customer Centre Sales Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fast-growing team at Car Planet.
We think you need these skills to ace Customer Centre Sales Manager in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Centre Sales Manager role. Highlight your experience in managing sales teams and any data-driven achievements you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a call centre team and how your previous experiences align with our mission at Car Planet. Let us know what makes you the perfect fit!
Showcase Your Data Skills:Since we’re all about data-led decision making, don’t forget to showcase your analytical skills in your application. Share examples of how you've used data to drive performance in your previous roles. We love a numbers-savvy candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Car Planet!
How to prepare for a job interview at Car Planet
✨Know Your Numbers
Make sure you’re familiar with key performance metrics relevant to call centres, like conversion rates and appointment setting. Being able to discuss how you've used data to drive sales in your previous roles will show that you have the data-driven mindset they’re looking for.
✨Showcase Your Coaching Skills
Prepare examples of how you’ve successfully trained and developed a team in the past. Think about specific coaching techniques you’ve used and how they led to improved performance. This will demonstrate your ability to lead and motivate a team effectively.
✨Be Ready to Role-Play
Expect to engage in some role-playing scenarios during the interview. Practise handling objections and refining sales scripts beforehand. This will not only help you feel more confident but also showcase your experience with objection handling.
✨Cultural Fit Matters
Research Car Planet’s values and mission. Be prepared to discuss how you can contribute to fostering a high-performance culture within the team. Showing that you align with their customer-first approach will set you apart from other candidates.
