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- Tasks: Lead and develop a high-performing call centre team to drive sales success.
- Company: Join one of the UK's fastest-growing used car supermarkets.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Opportunity to grow your team and advance in a dynamic industry.
- Why this job: Make a real impact by transforming leads into showroom appointments.
- Qualifications: 2+ years managing a sales call centre and a data-driven mindset.
The predicted salary is between 35000 - 45000 £ per year.
Location: Enfield (EN3)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
- Lead, train, and develop the call centre team to consistently hit appointment targets
- Conduct daily call audits and provide hands-on coaching
- Run team briefings and 1:1 performance sessions
- Improve scripts, workflows, and sales techniques
- Analyse performance data and present insights to senior leadership
- Collaborate with sales managers to ensure high-quality appointments
- Foster a high-performance, motivated team culture
Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
- Data-driven mindset with a focus on optimisation
- Experience with objection handling and sales scripting
- Automotive experience is a bonus, not essential
Real career progression in a fast-growing business
Call Centre Sales Manager in Enfield employer: Car Planet
Contact Detail:
Car Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or call centre space. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common sales scenarios. We all know that role-playing can be a bit cringe, but it’s super effective! Get a mate to throw some tough questions your way and nail those responses.
✨Tip Number 3
Show off your data skills! Since this role is all about data-driven decision making, be ready to discuss how you’ve used data to improve performance in past roles. Bring examples to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Call Centre Sales Manager in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Sales Manager role. Highlight your experience in managing sales teams and any data-driven achievements you've had. We want to see how you can lead and motivate a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your skills align with our mission at Car Planet. We love a good story, so make it personal!
Showcase Your Data Skills: Since we’re all about data-led decision making, don’t forget to mention any experience you have with analysing performance data. Share specific examples of how you've used data to drive results in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Car Planet
✨Know Your Numbers
As a Call Centre Sales Manager, you'll need to demonstrate your data-driven mindset. Brush up on key performance metrics relevant to call centres, like conversion rates and appointment setting statistics. Be ready to discuss how you've used data to drive performance in your previous roles.
✨Showcase Your Coaching Skills
Since the role involves training and developing a team, prepare examples of how you've successfully coached others in the past. Think about specific situations where your coaching led to improved performance or morale within your team.
✨Familiarise Yourself with the Automotive Industry
While automotive experience isn't essential, having some knowledge about the industry can set you apart. Research current trends in car sales and be prepared to discuss how you can apply your sales techniques to this sector.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around objection handling and sales scripting. Prepare scenarios from your past experiences where you successfully navigated challenges, and think about how you would handle similar situations at Car Planet.