At a Glance
- Tasks: Lead and develop a high-performing call centre team to drive sales and appointments.
- Company: Join one of the UK's fastest-growing used car supermarkets.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Opportunity to grow your team and advance your career in a thriving business.
- Why this job: Make an impact by transforming leads into showroom appointments in a dynamic setting.
- Qualifications: 2+ years managing a sales call centre with a data-driven approach.
The predicted salary is between 35000 - 45000 € per year.
Location: Enfield (EN3)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
- Lead, train, and develop the call centre team to consistently hit appointment targets
- Conduct daily call audits and provide hands-on coaching
- Run team briefings and 1:1 performance sessions
- Improve scripts, workflows, and sales techniques
- Analyse performance data and present insights to senior leadership
- Collaborate with sales managers to ensure high-quality appointments
- Foster a high-performance, motivated team culture
Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
- Data-driven mindset with a focus on optimisation
- Experience with objection handling and sales scripting
- Automotive experience is a bonus, not essential
Real career progression in a fast-growing business.
Call Centre Manager / Sales Manager in Enfield employer: Car Planet
Car Planet is an exceptional employer, offering a dynamic work environment in Enfield where you can thrive as a Call Centre Manager. With a strong focus on employee development and a culture that prioritises performance and collaboration, you'll have the opportunity to lead a growing team while enjoying real career progression in one of the UK's fastest-growing used car supermarkets. Join us to be part of a customer-first mission, supported by smart data and a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager / Sales Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or call centre management. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to sales and team management. We recommend role-playing with a friend to get comfortable with your responses and showcase your leadership skills.
✨Tip Number 3
Show off your data-driven mindset! Be ready to discuss how you've used data to improve performance in past roles. Bring examples of how you've optimised processes or increased sales through analytics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Car Planet.
We think you need these skills to ace Call Centre Manager / Sales Manager in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Manager role. Highlight your experience in managing sales teams and any data-driven achievements you've had. We want to see how you can lead our team to success!
Showcase Your Skills:In your cover letter, showcase your skills in coaching and performance management. Use specific examples of how you've improved team performance in the past. This will help us see how you can drive our call centre to new heights.
Be Data-Driven:Since we’re all about smart data, mention any experience you have with analysing performance metrics. Show us how you’ve used data to make decisions and improve processes in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Car Planet
✨Know Your Numbers
As a Call Centre Manager, you'll need to be data-driven. Brush up on key performance metrics relevant to call centres, like conversion rates and average handling time. Be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Coaching Skills
Since the role involves training and developing a team, prepare examples of how you've successfully coached team members in the past. Think about specific situations where your coaching led to improved performance or morale.
✨Understand the Customer Journey
Familiarise yourself with the customer journey in the automotive industry, even if you don't have direct experience. Being able to articulate how you would enhance the customer experience through effective call centre management will impress the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Practice responses to common challenges faced in sales call centres, such as dealing with difficult customers or improving underperforming agents.
