At a Glance
- Tasks: Lead and develop a high-performing call centre team to drive sales success.
- Company: Join Car Planet, one of the UK's fastest-growing used car supermarkets.
- Benefits: Earn a competitive salary with uncapped commission and real career progression.
- Other info: Collaborative culture with opportunities for growth across two thriving branches.
- Why this job: Make an impact in a dynamic environment while leading a motivated team.
- Qualifications: 2+ years managing a sales call centre and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Enfield (EN3)
Salary: £30,000 basic + commission (OTE £66,000+)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
About Us
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
The Role
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
Key Responsibilities
- Lead, train, and develop the call centre team to consistently hit appointment targets
- Conduct daily call audits and provide hands-on coaching
- Run team briefings and 1:1 performance sessions
- Monitor KPIs including response times, conversion rates, and call-to-appointment ratios
- Improve scripts, workflows, and sales techniques
- Analyse performance data and present insights to senior leadership
- Collaborate with sales managers to ensure high-quality appointments
- Foster a high-performance, motivated team culture
What We’re Looking For
- Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
- Proven ability to coach teams to exceed targets
- Strong leadership and communication skills
- Data-driven mindset with a focus on optimisation
- Experience with objection handling and sales scripting
- Automotive experience is a bonus, not essential
What We Offer
- OTE £66,000+ with uncapped commission
- Real career progression in a fast-growing business
- Work across two thriving branches (Watford & Barnet)
- High-energy, collaborative culture with real ownership
If you’re ready to take the lead in a fast-paced, results-driven environment, we’d love to hear from you. Apply now or reach out directly for more info!
Call Center Sales Manager in Enfield employer: Car Planet
Car Planet is an exceptional employer, offering a dynamic and high-energy work culture that prioritises collaboration and personal ownership. With competitive earnings potential through uncapped commission and clear pathways for career progression, employees are empowered to thrive in their roles while contributing to the success of one of the UK's fastest-growing used car supermarkets. Located in Enfield, our supportive environment fosters professional growth and encourages innovative thinking, making it an ideal place for those looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Sales Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or call centre space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Car Planet, understand their mission, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but the perfect fit.
✨Tip Number 3
Practice your pitch! You’ll want to highlight your leadership skills and data-driven mindset. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Call Center Sales Manager in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Sales Manager role. Highlight your experience in managing sales teams and any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Car Planet. Mention specific experiences that relate to the key responsibilities listed in the job description.
Showcase Your Data Skills:Since we’re all about data-driven decision making, don’t forget to mention any experience you have with analysing performance metrics. This will show us you understand how to optimise team performance effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Car Planet!
How to prepare for a job interview at Car Planet
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to call centres, like conversion rates and response times. Being able to discuss these metrics shows you understand what drives success in a sales environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams in the past. Think about specific situations where your guidance led to improved performance or exceeded targets. This will demonstrate your leadership capabilities.
✨Familiarise Yourself with the Company
Research Car Planet and its mission. Understand their customer-first approach and be ready to discuss how you can contribute to that vision. Mentioning their growth and your ideas for further improvement can really impress.
✨Prepare for Scenario Questions
Expect questions about handling objections and improving sales scripts. Think through scenarios where you've faced challenges in these areas and how you overcame them. This will show your problem-solving skills and adaptability.
