At a Glance
- Tasks: Handle customer complaints via calls, emails, and in-person interactions.
- Company: Join a thriving Car Supermarket with over 1,500 pre-owned vehicles.
- Benefits: Enjoy a competitive salary, bonus schemes, and company events.
- Other info: Full-time role based in Enfield with potential for growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and service excellence.
- Qualifications: 1 year of experience in car sales or customer service is required.
The predicted salary is between 30000 - 36000 £ per year.
We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000.
Responsibilities:
- Manage customer complaints by email, phone and in person
- Managing a high number of inbound and outbound calls per day
- Ensuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of service
- Booking vehicles in and advising on duration of repairs
- Getting authorisation for any additional work / repairs that may need carrying out
- Negotiate external repair fees and parts prices
- Delegate repairs internally and liaise with our Warranty Company
- Arrange refunds of repairs direct to customers
- Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
- Complying with FCA rules and regulations
Working Hours:
Monday to Friday: 08:30 – 17:30 Every other Saturday
Compensation Package:
Basic up to £30,000 (depending on experience) with an OTE of £36,000+
Job Type: Full-time
Pay: £30,000.00-£36,000.00 per year
Additional pay: Bonus scheme, Commission pay, Performance bonus, Yearly bonus
Benefits: Company events
Schedule: Monday to Friday, Weekend availability
Ability to commute/relocate: Enfield: reliably commute or plan to relocate before starting work (required)
Experience: Car Sales / Customer Service: 1 year (required)
Work Location: In person
Complaints Handler employer: Car Planet
Join our dynamic team at a leading Car Supermarket in Enfield, where we prioritise employee satisfaction and growth. With a competitive salary and a robust bonus structure, we foster a supportive work culture that encourages professional development and teamwork. Our commitment to excellence ensures that you will thrive in a fast-paced environment while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common customer complaints in the automotive industry. Understanding typical issues and how they are resolved will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling a high volume of calls, being clear and concise while maintaining a friendly tone is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled complaints or difficult situations in previous roles. This will highlight your capability to manage customer expectations.
✨Tip Number 4
Research StudySmarter and our values. Being able to align your personal values with ours during the interview can make a strong impression and show that you're a good fit for our team.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and complaints handling. Use specific examples that demonstrate your ability to manage high volumes of calls and resolve issues effectively.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of customer satisfaction and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills:Emphasise skills such as communication, negotiation, and problem-solving in your application. These are crucial for a Complaints Handler, so provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Car Planet
✨Showcase Your Communication Skills
As a Complaints Handler, effective communication is key. Be prepared to demonstrate your ability to handle difficult conversations and resolve issues calmly. Use examples from your past experience where you successfully managed customer complaints.
✨Familiarise Yourself with FCA Regulations
Understanding the Financial Conduct Authority (FCA) rules is crucial for this role. Brush up on these regulations before your interview, as it shows your commitment to compliance and professionalism in handling customer complaints.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved customer issues effectively. Highlight your problem-solving skills and how you prioritise tasks, especially when managing a high volume of calls and complaints.
✨Research the Company and Its Values
Take some time to learn about the Car Supermarket and its approach to customer service. Understanding their values will help you align your answers with what they are looking for in a Complaints Handler, making you a more attractive candidate.
