Complaints Handler

Job description

Job Title: Complaints Handler

Reporting to: Aftersales Manager

Department: Aftersales

Job Description

We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000.

Responsibilities:

• Manage customer complaints by email, phone and in person
• Managing a high number of inbound and outbound calls per day
• Ensuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of service
• Booking vehicles in and advising on duration of repairs. Getting authorisation for any additional work / repairs that may need carrying out
• Negotiate external repair fees and parts prices
• Delegate repairs internally and liaise with our Warranty Company
• Arrange refunds of repairs direct to customers
• Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
• Complying with FCA rules and regulations

Working Hours

• Monday to Friday: 08:30 – 17:30
• Every other Saturday

Compensation Package

• Basic up to £30,000 (depending on experience) with an OTE of £36,000+

Job Type: Full-time

Pay: £30,000.00-£36,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus
• Yearly bonus

Benefits:

• Company events

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Enfield: reliably commute or plan to relocate before starting work (required)

Experience:

• Car Sales / Customer Service: 1 year (required)

Work Location: In person