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- Tasks: Lead and develop a high-performing call centre team to achieve sales targets.
- Company: Join Car Planet, one of the UK's fastest-growing used car supermarkets.
- Benefits: Competitive salary with uncapped commission and real career progression.
- Other info: Opportunity to grow your team and work across two thriving branches.
- Why this job: Make an impact in a dynamic environment while driving team success.
- Qualifications: 2+ years managing a sales call centre and strong leadership skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Enfield (EN3)
Salary: £30,000 basic + commission (OTE £66,000+)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
About Us
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people. Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments.
The Role
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
Key Responsibilities
- Lead, train, and develop the call centre team to consistently hit appointment targets
- Conduct daily call audits and provide hands-on coaching
- Run team briefings and 1:1 performance sessions
- Monitor KPIs including response times, conversion rates, and call-to-appointment ratios
- Improve scripts, workflows, and sales techniques
- Analyse performance data and present insights to senior leadership
- Collaborate with sales managers to ensure high-quality appointments
- Foster a high-performance, motivated team culture
What We’re Looking For
- Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
- Proven ability to coach teams to exceed targets
- Strong leadership and communication skills
- Data-driven mindset with a focus on optimisation
- Experience with objection handling and sales scripting
- Automotive experience is a bonus, not essential
What We Offer
- OTE £66,000+ with uncapped commission
- Real career progression in a fast-growing business
- Work across two thriving branches (Watford)
Call Center Sales Manager employer: Car Planet
Contact Detail:
Car Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Sales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or call centre space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Car Planet, understand their mission, and think about how your experience aligns with their goals. Show them you’re not just another candidate.
✨Tip Number 3
Practice your pitch! You’ll want to highlight your leadership skills and data-driven mindset. Be ready to share specific examples of how you’ve coached teams to smash targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Call Center Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Sales Manager role. Highlight your experience in managing sales teams and any specific achievements that demonstrate your ability to hit targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Car Planet. Share your passion for sales and how your leadership style aligns with our mission to deliver a customer-first experience.
Showcase Your Data Skills: Since we’re all about data-driven decision making, make sure to highlight any experience you have with analysing performance metrics. We love seeing candidates who can use data to drive improvements and optimise team performance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Car Planet!
How to prepare for a job interview at Car Planet
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Brush up on metrics like conversion rates and call-to-appointment ratios, as these will likely come up in conversation. Being able to discuss how you've improved these metrics in past roles will show your data-driven mindset.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams in the past. Think about specific situations where your coaching led to improved performance or exceeded targets. This will demonstrate your leadership abilities and your commitment to developing others.
✨Understand the Automotive Industry
While automotive experience isn’t essential, having a basic understanding of the industry can set you apart. Research current trends in the used car market and be ready to discuss how you can apply your sales skills in this context. It shows you're proactive and genuinely interested in the role.
✨Prepare for Objection Handling
Be ready to discuss your approach to objection handling during the interview. Prepare a few scenarios where you successfully turned a 'no' into a 'yes'. This will highlight your sales techniques and ability to navigate challenges, which is crucial for a Call Centre Sales Manager.