At a Glance
- Tasks: Lead and grow a dynamic call centre team to drive sales and improve customer engagement.
- Company: Join Car Planet, a fast-growing used car supermarket with over 1,500 monthly vehicle sales.
- Benefits: Enjoy uncapped commission potential and career progression in a high-energy environment.
- Other info: Work between our vibrant Watford and Barnet branches with flexible hours.
- Why this job: Be part of a people-first culture that values performance and continuous improvement.
- Qualifications: 2+ years managing a sales call centre; strong leadership and coaching skills required.
The predicted salary is between 30000 - 66000 £ per year.
Location: Watford (WD3 3RT) with occasional work in Barnet (N11 1GN)
Salary: £30,000 basic + uncapped commission (OTE £66,000)
Hours: Monday to Saturday, 9:00 am – 6:00 pm (with every other Weds off)
About Us:
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 cars in stock and 1,500+ vehicle sales per month. Our mission is to deliver a seamless car-buying experience by combining data-driven processes with a people-first approach. Our Watford and Barnet branches are supported by a high-performance call centre dedicated to converting digital leads into showroom appointments.
About the Role:
We are looking for an experienced Sales Call Centre Manager to lead and grow our in-house call centre team. You will be responsible for driving appointment conversions, improving agent performance, and ensuring a high standard of customer engagement across all inbound and outbound sales calls. You’ll start by managing a team of 5 with a mandate to scale this up to 10 call agents, ensuring consistent performance through structured training, call audits, and daily coaching.
Key Responsibilities:
- Manage, train, and grow the call centre team to consistently hit appointment booking targets.
- Conduct daily call audits and provide coaching to improve structure, objection handling, and close rates.
- Lead daily team briefings and one-to-one sessions focused on performance improvement.
- Monitor response times, call-to-appointment ratios, and conversion rates to drive accountability.
- Implement and refine call scripts, workflows, and sales techniques to boost call efficiency.
- Track and analyse performance metrics, presenting insights and recommendations to senior management.
- Use customer feedback and call data to continuously improve the sales journey and customer experience.
- Collaborate with sales managers to ensure booked appointments are high quality and sales-ready.
- Maintain a culture of excellence, motivation, and ongoing development within the call centre team.
Key Skills & Experience:
- Minimum 2 years’ experience managing a sales call centre or high-volume phone-based sales team.
- Demonstrated ability to coach agents to hit and exceed conversion targets.
- Strong leadership and communication skills.
- Data-driven approach with a focus on performance metrics and process optimisation.
- Confident in developing objection-handling frameworks and sales scripts.
- Automotive experience is desirable but not essential.
What We Offer:
- OTE of £66,000+ with uncapped commission potential.
- Career progression in a fast-scaling, high-volume business.
- Work between two thriving branches in Watford and Barnet.
- High-energy, collaborative culture with autonomy and ownership.
Call Center Manager (Sales) employer: Car Planet
Car Planet is an exceptional employer, offering a dynamic work environment in the heart of Watford and Barnet. With a focus on employee growth, we provide structured training and coaching to ensure your success as a Call Centre Manager, alongside the potential for uncapped commission and career progression in our rapidly expanding business. Join a high-energy team that values collaboration and autonomy, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Manager (Sales)
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding the market trends and customer preferences can give you an edge in discussions during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in managing sales teams. Be ready to share specific examples of how you've improved performance metrics and led teams to exceed targets.
✨Tip Number 3
Showcase your coaching abilities by preparing a brief outline of a training session or call audit you would implement. This demonstrates your proactive approach and understanding of the role's requirements.
✨Tip Number 4
Research Car Planet’s values and mission. Tailor your conversation to reflect how your leadership style aligns with their people-first approach, which will resonate well with the hiring team.
We think you need these skills to ace Call Center Manager (Sales)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in managing sales call centres or phone-based sales teams. Emphasise your leadership skills and any specific achievements related to appointment conversions.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the automotive industry and your understanding of the role. Mention how your data-driven approach and coaching experience can contribute to Car Planet's mission.
Showcase Relevant Skills:Highlight key skills such as performance metrics analysis, objection handling, and team management in both your CV and cover letter. Use specific examples to demonstrate how you've successfully implemented these skills in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Car Planet
✨Showcase Your Leadership Skills
As a Call Centre Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you've driven performance improvements.
✨Know the Metrics
Familiarise yourself with key performance metrics relevant to call centres, such as conversion rates and appointment booking targets. Be ready to discuss how you have used data to optimise processes and improve team performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Think of specific situations where you turned a challenging call into a successful outcome, and be prepared to share these stories.
✨Understand the Company Culture
Research Car Planet's mission and values to align your answers with their culture. Highlight your commitment to a people-first approach and how you can contribute to maintaining a high-energy, collaborative environment.
