Call Agent

Call Agent

Rickmansworth Full-Time 18000 - 24000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers through calls, book appointments, and provide top-notch service.
  • Company: Join Car Planet, a fast-growing used car supermarket aiming to dominate the UK market.
  • Benefits: Enjoy competitive pay, uncapped commission, free parking, and 28 days holiday.
  • Why this job: Be part of a fun, supportive team and grow your career in a thriving environment.
  • Qualifications: Strong communication skills and basic computer knowledge; customer service experience is a plus.
  • Other info: Flexible working hours with opportunities for bonuses and career advancement.

The predicted salary is between 18000 - 24000 £ per year.

2 days ago Be among the first 25 applicants

This range is provided by Car Planet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Call Agent

Location: Watford

Car Planet is a rapidly growing company, stocking over 1500+ cars and aiming to be the biggest used car super market in the UK. Having 3 sites in under 3 years is the proof in the pudding that growth is the aim of the game…..Have you got what it takes to grow with us.

Are you a great communicator with a passion for helping people? Join our dynamic team as a Call Centre Agent!

What We Offer:

  • Competitive Salary + Bonuses
  • Opportunities for Career Growth
  • Fun, friendly, and supportive Work Environment

Key Responsibilities:

  • Handle inbound and outbound calls with professionalism
  • Booking in appointments for vehicle viewings (commission per booking)
  • Provide excellent customer service and resolve inquiries efficiently
  • Maintain accurate records of customer interactions
  • Collaborate with team members to achieve performance targets

What We\’re Looking For:

  • Strong communication and problem-solving skills
  • Ability to stay calm under pressure
  • Basic computer knowledge
  • Previous experience in customer service (a plus, but not required)

Your opportunity to grow and make an impact starts here.

Join us and be part of something exciting and grow with us!

Salary: £15,000 basic with an achievable first-year OTE of £60,000

Benefits: Uncapped commission, free parking onsite, monthly commission incentives, and 28 days of annual holiday

Hours: Week 1 : Monday to Saturday 08:45 to 18:00 or 11:45 to 21:00 and Sunday 10:00 – 17:00 (Tuesday fixed day off). Week 2 : Monday to Saturday 08:45 to 18:00 or 11:45 to 21:00 and Sunday 10:00 – 17:00 (Tuesday and Wednesdays off)

Job Types: Full-time, Permanent

Additional pay:

  • Commission pay
  • Company events

Schedule:

  • Day shift

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Sales, Customer Service, and Administrative

  • Industries

    Telephone Call Centers

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Call Agent employer: Car Planet

Car Planet is an exceptional employer, offering a vibrant and supportive work environment in Watford, where employees can thrive and grow alongside a rapidly expanding company. With competitive salaries, uncapped commission opportunities, and a focus on career development, team members are encouraged to excel while enjoying a fun atmosphere that values collaboration and customer service excellence.
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Contact Detail:

Car Planet Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Call Agent

✨Tip Number 1

Familiarise yourself with the company, Car Planet. Understand their mission to become the biggest used car supermarket in the UK and be ready to discuss how your skills can contribute to this growth during your interview.

✨Tip Number 2

Practice your communication skills! As a Call Agent, you'll need to handle calls professionally. Role-play with a friend or family member to simulate customer interactions and improve your problem-solving abilities.

✨Tip Number 3

Be prepared to showcase your ability to stay calm under pressure. Think of examples from your past experiences where you successfully managed stressful situations, as this will demonstrate your suitability for the role.

✨Tip Number 4

Network with current employees or others in the industry. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.

We think you need these skills to ace Call Agent

Strong Communication Skills
Customer Service Orientation
Problem-Solving Skills
Ability to Stay Calm Under Pressure
Basic Computer Knowledge
Time Management
Record Keeping
Team Collaboration
Sales Skills
Adaptability
Active Listening
Multitasking Abilities
Empathy
Attention to Detail

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your communication skills and any previous customer service experience. Use specific examples that demonstrate your ability to handle calls professionally and resolve inquiries efficiently.

Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and your enthusiasm for the role. Mention how your skills align with the responsibilities of a Call Agent at Car Planet, such as booking appointments and maintaining accurate records.

Showcase Relevant Skills: Emphasise your problem-solving abilities and calmness under pressure in both your CV and cover letter. These traits are crucial for a Call Agent, so provide examples of how you've demonstrated these skills in past roles.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is important in a customer service role.

How to prepare for a job interview at Car Planet

✨Showcase Your Communication Skills

As a Call Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to show how you would handle calls effectively.

✨Prepare for Role-Play Scenarios

Expect to engage in role-play during the interview. This could involve simulating a call with a customer. Prepare by thinking about how you would handle various situations, such as resolving complaints or booking appointments.

✨Highlight Your Problem-Solving Abilities

Employers value candidates who can think on their feet. Be ready to discuss past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

✨Research the Company

Familiarise yourself with Car Planet's mission and values. Understanding their growth ambitions and customer service approach will help you tailor your responses and show genuine interest in being part of their team.

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