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- Tasks: Lead the aftersales team, ensuring top-notch customer service and efficient operations.
- Company: Join Car Planet, a growing Car Supermarket dedicated to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, company events, and opportunities for career progression.
- Why this job: Shape aftersales strategies in a dynamic environment focused on customer excellence.
- Qualifications: Experience in aftersales management, strong leadership, and excellent communication skills required.
- Other info: Work hours include weekdays and one weekend day; location is in Enfield.
The predicted salary is between 36000 - 60000 £ per year.
Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression.
Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager!
Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings.
Key Responsibilities:- Develop and implement effective aftersales strategies to ensure top-notch customer service and retention.
- Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation.
- Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution.
- Prepare and manage the aftersales budget, ensuring cost-effective service delivery.
- Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained.
- Efficiently manage a high volume of inbound and outbound calls daily.
- Professionally greet customers, ensuring a consistent and approachable presence.
- Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes.
- Coordinate with our external Warranty Company partner and delegate repairs as necessary.
- Negotiate and finalise costs for additional repairs and parts.
- Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates.
- Adhere to FCA rules and regulations.
- Provide daily reports to the Workshop Manager.
- Proven experience as an Aftersales Manager or in a similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and other relevant tools.
- Strategic thinker with a customer-focused mindset.
- Prior experience in car sales or customer service is beneficial.
- Exceptional communication and interpersonal skills with a knack for defusing tense situations.
- Demonstrable ability to multitask, stay organised, and meet strict deadlines.
- Proficiency in Microsoft Office and Google Suite.
- Valid driver's license.
- A keen commercial acumen and a frugal mindset to ensure cost-effective solutions.
Week 1: Monday to Friday: 08:30 – 18:00
Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day.
Competitive salary of up to £50,000 per year. Company events and additional perks.
Location:Enfield
Aftersales Manager employer: Car Planet
Contact Detail:
Car Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in aftersales management within the automotive industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated and relevant in the field.
✨Tip Number 2
Network with professionals in the automotive sector, especially those in aftersales roles. Attend industry events or join online forums to connect with potential colleagues and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully handled customer complaints or escalated issues in the past. Highlighting your problem-solving skills and customer service excellence can set you apart from other candidates.
✨Tip Number 4
Research Car Planet's values and customer service philosophy. Tailoring your approach to align with their mission can show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftersales management and customer service. Use specific examples that demonstrate your leadership skills and ability to handle customer complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and service excellence. Mention how your strategic thinking aligns with the company's goals and how you can contribute to enhancing their aftersales department.
Highlight Relevant Skills: In your application, emphasise your proficiency in CRM software and your ability to manage budgets and resources efficiently. Mention any experience you have with negotiating costs and handling escalated customer issues.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer retention rates or successful aftersales strategies you've implemented in previous roles. This will help demonstrate your impact in similar positions.
How to prepare for a job interview at Car Planet
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating staff and driving performance.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you resolved complaints effectively, showcasing your communication skills and ability to maintain customer satisfaction.
✨Understand Aftersales Strategies
Familiarise yourself with effective aftersales strategies and be ready to discuss how you would implement them. Research current trends in the automotive industry to show your knowledge and strategic thinking.
✨Demonstrate Financial Acumen
Since managing budgets is a key responsibility, be prepared to discuss your experience with financial management. Highlight any past successes in cost-effective service delivery and how you’ve maximised profitability.
