At a Glance
- Tasks: Support customer communication and administrative processes while delivering excellent service.
- Company: Join a well-established company with a commitment to employee development.
- Benefits: Enjoy health programmes, 28 days leave, and a supportive work environment.
- Other info: Flexible working hours with a rotating shift pattern and occasional Saturday work.
- Why this job: Make a real impact in a dynamic role with opportunities for growth.
- Qualifications: Strong admin skills, customer-focused, and good communication abilities.
The predicted salary is between 27000 - 27000 £ per year.
Car Park Services Ltd is seeking an organised and motivated Business Support Officer to join our Belfast team. This is an excellent opportunity to join a well-established organisation recognised with Investors in People accreditation, demonstrating our commitment to developing and supporting our employees. The successful candidate will play an important role in supporting our appeals, customer communication, and administrative processes while delivering excellent customer service.
Key Responsibilities
- Review and determine Penalty Charge Notices/Parking Charges appeals in line with legal requirements and company procedures
- Monitor appeal outcomes and help identify opportunities for process improvement
- Support debt recovery processes while maintaining a high level of customer service
- Prepare appeal evidence packs and documentation for adjudicators and where necessary represent the company at hearings
- Assist with court documentation and legal processes where required
- Respond to customer enquiries via telephone, email, and written correspondence
- Maintain accurate records and operational data using Excel
- Process incoming and outgoing mail
- Ensure compliance with relevant parking legislation and company standards
- Contribute ideas to improve internal processes and procedures
- Provide general administrative support to the wider team
Person Specification
The ideal candidate will have:
- Strong administration and organisational skills
- Excellent written and verbal communication skills
- A customer-focused approach
- The ability to manage multiple priorities and meet deadlines
- High levels of accuracy and attention to detail
Technical Skills
- Good Microsoft Excel skills, including:
- Data entry and record keeping
- Sorting and filtering data
- Basic formulas
- Experience with pivot tables or VLOOKUP is desirable but not essential.
Education
GCSE English Language and Mathematics (or equivalent) essential
Experience
Minimum 1 year office or administrative experience
Working Hours
This is a full-time position based on a rotating shift pattern. The successful candidate will be required to work on a rota basis, which includes the following shifts: 9:00am - 5:00pm and 10:30am - 6:30pm. Applicants must be willing to work both shift patterns, as scheduled, to meet the operational needs of the business. Occasional Saturday working will also be required as part of the rota. Where you are scheduled to work on a Saturday, you will receive a weekday off in lieu. Flexibility is essential, as working patterns may vary in line with business requirements.
Company Benefits
Car Park Services Ltd offers a supportive working environment and a range of employee benefits, including:
- Health & Wellbeing Programme
- Medicash
- Employee engagement initiatives
- 28 days annual leave
- Employee parking discount
- On-site parking
- Company pension scheme
Salary: £24,500 - £27,000 per annum (depending on experience)
Skills: Organised, committed, attention to detail, teamwork
Benefits: Health & Wellbeing Programme, Medicash, Employee engagement initiatives, 28 days annual leave, Employee parking discount, On-site parking, Company pension scheme
Business Support Administrator - Hybrid (Permanent) in Belfast employer: Car Park Services
Car Park Services Ltd is an exceptional employer that prioritises employee development and well-being, as evidenced by our Investors in People accreditation. Our Belfast team enjoys a supportive work culture with a focus on collaboration and continuous improvement, alongside competitive benefits such as a health and wellbeing programme, generous annual leave, and a company pension scheme. Join us to be part of a dynamic environment where your contributions are valued and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator - Hybrid (Permanent) in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Car Park Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Car Park Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator - Hybrid (Permanent) in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Car Park Services:Your cover letter is your chance to shine! Tell us why you want to work at Car Park Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Car Park Services!
How to prepare for a job interview at Car Park Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
