At a Glance
- Tasks: Maximise service profitability and ensure top-notch customer care in a dynamic automotive environment.
- Company: Join Motorvogue, a forward-thinking company with multiple prestigious car brands.
- Benefits: Earn a competitive salary of £32,000 plus bonuses, with 22 days holiday and your birthday off!
- Other info: Embrace diversity and equal opportunities in a supportive workplace.
- Why this job: Be part of a growing team and make a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Motorvogue are a forward-thinking company working with the following brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Citroen, Peugeot and Omoda & Jaecoo. With showrooms in Northampton, Bedford, King’s Lynn, Norwich, and Bury St Edmunds. Our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.
We are looking for an experienced Service Advisor for our Fiat, Abarth, Citroen and Peugeot Aftersales department.
About You
- Excellent communication, interpersonal and negotiation skills
- An ability to be highly organised and able to prioritise workloads
- A positive attitude at all times and always lead by example
Your Key Objectives Will Include:
- Maximising service profitability through the use of professional sales techniques
- Sell additional products, services and repair works in a professional manner
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
- Maintain effective liaison with sales, parts and workshop teams
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
You will ensure the highest level of customer care and satisfaction at all times:
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
- Pro-actively contact customers to update them on progress of work
- Notify customers promptly of completion of work
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You Will Maintain Excellent Standards Of Departmental Administration:
- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
- Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
- Accurately maintain departmental systems
- Ensure compliance to all health and safety / environmental / company policies
- Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Remuneration And Benefits
- Industry leading salary of £32,000 basic with an OTE of £36,000
- Bonus Scheme
- CBS Car Scheme
- Company pension
- 22 days holiday (Plus Bank Holidays)
- You will also get your birthday off once probation has been passed.
Think you’ve got what it takes? Then we would love to hear from you!
We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.
Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.
Service Advisor (Bury St Edmunds) employer: Car Konect
Motorvogue in Bury St Edmunds is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With competitive earnings potential and a company car, employees enjoy not only financial rewards but also opportunities for personal and professional growth within a supportive environment. Join us to be part of a dynamic team that values your contributions and fosters a passion for excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Bury St Edmunds)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Car Konect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Car Konect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor (Bury St Edmunds)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Car Konect:Your cover letter is your chance to shine! Tell us why you want to work at Car Konect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Car Konect!
How to prepare for a job interview at Car Konect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
