At a Glance
- Tasks: Engage with customers over the phone, providing solutions and exceptional service.
- Company: Join a forward-thinking company with a diverse range of automotive brands.
- Benefits: Earn a competitive salary with uncapped commission, plus 22 days holiday and birthday off.
- Other info: Full training provided, with opportunities for progression and personal development.
- Why this job: Make a real difference by solving customer problems and building relationships.
- Qualifications: Great phone manner and a positive attitude; experience is a plus but not essential.
The predicted salary is between 30829 - 37679 £ per year.
Customer Service Advisor – Norwich £21,000 basic / £40,000 OTE (uncapped)
Due to an internal promotion, we are looking for a Customer Service Advisor to be part of our fantastic team at our Head Office based in Norwich.
As part of our Group Contact Centre team, you will speak to a wide range of customers over the phone every day (both inbound and outbound) and will look to not only book in their vehicles and answer their queries but provide them with the very best solutions and service.
The role would be ideal for a candidate with service or sales franchised main dealer experience or call centre experience although training will be given for the right candidate.
- What We Are Looking For
- A great phone manner with the ability to create meaningful conversation.
- Ability to show empathy whilst building rapport, listening and reacting to the customer needs.
- Someone who relishes in solving problems to find the best solution for the customer.
- A positive can-do attitude with the ability to have challenging conversations and overcome objections.
The contact centre operates between 8.00am and 6.00pm Monday to Friday and 8.30am and 1.00pm on a Saturday.
Full time position - 40 Hours Per Week (includes Saturdays)
Working hours for this role are Monday-Friday 9:00am - 6:00pm and 1-in-2v Saturday mornings (time off during the week will be given)
What will you get for this role
Salary – Basic £21,000.00 / O. T. E £40,000.00 Including Commission and Bonus. This is uncapped, and there is the opportunity to exceed this.
22 Days Holiday plus Bank holidays.
Birthday off (once probation has been successfully passed)
Opportunity for Progression and personal Development.
Full training and ongoing support will be provided.
Motorvogue are a forward-thinking company working with the following brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Citroen, Peugeot and Omoda & Jaecoo.
With showrooms in Northampton, Bedford, King's Lynn, Norwich, and Bury St Edmunds.
Our sixth site opened in Dunstable in April 2024.
We continue to grow and develop moving forward.
We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.
Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and should you not hear from us you should assume that your application has been unsuccessful on this occasion.
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Customer Service Advisor in Norwich employer: Car Konect
Motorvogue in Bury St Edmunds is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With competitive earnings potential and a company car, employees enjoy not only financial rewards but also opportunities for personal and professional growth within a supportive environment. Join us to be part of a dynamic team that values your contributions and fosters a passion for excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Car Konect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Car Konect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Car Konect:Your cover letter is your chance to shine! Tell us why you want to work at Car Konect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Car Konect!
How to prepare for a job interview at Car Konect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
