Cargas is seeking a Payment Support Specialist to provide frontline help for Cargas Pay users. You will assist merchants with payment, billing, and account issues, across phone, email, chat, and Zendesk, documenting all interactions and resolutions.
You will troubleshoot transaction problems, support billing questions, and share guidance on system usage while identifying trends and escalating complex cases to the right teams. Your work drives a positive customer experience and reliable payments.
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