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For Companies At a Glance
- Tasks: Help resolve customer complaints and deliver fair outcomes in a fast-paced environment.
- Company: Join Team 247, a diverse and inclusive workplace that values passion and teamwork.
- Benefits: Enjoy enhanced leave, healthcare plans, and a bonus day off for your birthday.
- Other info: Be part of a high-performing team with excellent career growth opportunities.
- Why this job: Make a real difference by tackling challenges and improving customer experiences.
- Qualifications: Experience in complaints management and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
The Team
Salary: Up to £28,000 DOE
Contract: Full time – 37.5 hours per week.
Hours: Monday-Friday 9am – 5.30pm
The day-to-day
As a Team 247 Inbound Complaints Executive you’ll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve. That looks like:
- Responding to - and resolving – both non-regulated and regulated complaints cases
- Compiling accurate and detailed case notes
- Writing investigation reports with the relevant evidence included
- Bringing complaints to a conclusion and drafting final response letters
About You
You’ll be a great fit for Team 247 if you:
- Have previous experience in complaints or case management
- Want to be part of a high performing team
- Love the energy of a fast-paced environment
- Feel confident tackling tricky conversations on the phone and over email
- Are a true people person and create connections quickly
- Work well independently but always have your team’s back
- Can juggle different priorities, working smarter, not harder
- Face challenges head on and never settle for second best
- Are always finding ways to improve the way things work
About Us
The Perks
- Enhanced annual leave + a bonus day off for your birthday
- Mental & Physical healthcare plans
- Boosted pension contributions
- Enhanced maternity, paternity, and adoption leave pay
- Workplace Nursery Scheme
- Electric Vehicle Scheme
- Wellbeing and fitness programmes with Bee Fit 247
- And much more!
Equality everyday
Car Finance 247 is an equal opportunities employer and we’re committed to treating all current and prospective Team 247 employees equally. We don’t stand for discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Team 247 is open to everyone, and we’re proud to offer a diverse and inclusive working environment.
Our values Passion, Ownership, Resilience and Togetherness define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates. If you care about doing a great job, stepping up when it matters, and succeeding as part of a team, you’ll fit right in.
Triage Complaints Handler employer: Car Finance 247
Contact Detail:
Car Finance 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Complaints Handler
✨Tip Number 1
Get to know the company culture! Before your interview, check out Team 247's values and think about how you can demonstrate passion, ownership, resilience, and togetherness. This will help you connect with the team and show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play tricky conversations with a friend or family member. This will help you feel more confident when tackling those challenging calls and emails during the interview process.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved complaints in the past. Highlighting your experience in case management will make you stand out as a candidate who can deliver fair outcomes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Team 247 and being part of our high-performing crew.
We think you need these skills to ace Triage Complaints Handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Triage Complaints Handler role. Highlight your previous experience in complaints or case management, and show us how you embody our values of Passion, Ownership, Resilience, and Togetherness.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We want to see your skills and experiences without any fluff, so make every word count!
Show Your People Skills: Since this role involves tackling tricky conversations, let us know about your people skills! Share examples of how you've built connections quickly and resolved issues effectively in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join Team 247!
How to prepare for a job interview at Car Finance 247
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of complaints handling. Brush up on both regulated and non-regulated complaints processes, as well as any relevant legislation. This will show that you're serious about the role and ready to tackle tricky conversations.
✨Showcase Your People Skills
As a Triage Complaints Handler, you'll need to connect with customers quickly. Prepare examples of how you've built rapport in previous roles. Think about times when you’ve turned a negative situation into a positive outcome – this will highlight your people skills and resilience.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Practice responding to potential complaints or tricky situations you might face in the role. This will help you demonstrate your problem-solving abilities and how you handle pressure while keeping the customer’s best interests at heart.
✨Emphasise Team Spirit
Team 247 values togetherness, so be prepared to discuss how you work well in a team. Share examples of how you've supported colleagues in the past or contributed to team success. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.