Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a high-performing Customer Support team to enhance customer experience.
- Company: Join Car Finance 247, an award-winning business near Manchester City Centre.
- Benefits: Enjoy subsidised parking, free gym access, birthday off, and excellent career progression.
- Why this job: Make a real impact in a fast-paced environment while coaching and developing future leaders.
- Qualifications: 2+ years of people management experience in a customer-focused setting, preferably in car finance.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and driven Customer Support Manager to lead our Customer Support/Underwriting team at Car Finance 247. This is a fantastic opportunity for a passionate people leader to take ownership of a high-performing department and make a real impact on both team development and customer experience. You’ll be responsible for managing a team of around 20 FTE, ensuring smooth day-to-day operations while coaching and developing Team Leaders to reach their full potential. This role is perfect for someone who thrives in a fast-paced environment and is motivated by performance, continuous improvement, and delivering outstanding service.
Key Responsibilities
- Oversee the day-to-day running of the Customer Support department, managing workloads, queues, and overall performance
- Lead, coach, and develop Team Leaders through regular 1-2-1s, feedback, and structured development plans
- Drive performance management across the department, ensuring KPIs and quality standards are consistently achieved or exceeded
- Monitor and analyse performance and quality metrics to identify trends and improvement opportunities
- Continuously review and improve processes to increase efficiency and enhance customer experience
- Support your team and wider departments in delivering a high-quality, customer-focused service
- Manage performance issues including absence, conduct, and capability in line with company procedures
- Investigate and resolve customer complaints effectively and professionally
- Deliver coaching, training, and development sessions to individuals and small groups
- Ensure all customer enquiries are handled promptly and service expectations are exceeded
About You
- Minimum 2 years of people management experience within a customer-focused environment
- Previous experience working within a car finance broker is essential, with a strong understanding of the end-to-end car finance process
- Experience managing and coaching Team Leaders
- Proven ability to manage performance and deliver against KPIs
- Strong coaching and feedback skills, with experience in developing others
- Confident in handling difficult conversations and driving performance improvements
- Excellent communication and relationship-building skills
- Highly organised with strong time management and prioritisation abilities
- Self-motivated, enthusiastic, and adaptable to change
- Comfortable working in a fast-paced, target-driven environment
- A strong track record of delivering high-quality customer service
About Us
- Subsidised Onsite Parking
- A great working environment with free fruit and juice bars
- Birthday off!
- Onsite Gym
- Free transport to and from Piccadilly Train station
- Free Barista bar serving teas and coffees
- Excellent career progression
Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined processes, and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunities employer, the 247 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Customer Support Operations Manager in Manchester employer: Car Finance 247
Contact Detail:
Car Finance 247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Car Finance 247. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes Car Finance 247 tick and how you can contribute to their mission of delivering outstanding customer experiences.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for customer service and team development!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Car Finance 247 family.
We think you need these skills to ace Customer Support Operations Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through! We want to see how passionate you are about leading teams and improving customer experiences. Share specific examples that highlight your love for the role.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in managing teams and driving performance, especially in a customer-focused environment. We’re looking for someone who understands the car finance process, so don’t forget to mention relevant experience!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and achievements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Car Finance 247
✨Know Your Stuff
Before the interview, make sure you understand the car finance process inside out. Brush up on key terms and concepts related to customer support operations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you coached Team Leaders or improved performance metrics. This will demonstrate your ability to lead and inspire others, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle various customer service scenarios or performance issues. Practice articulating your thought process and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.