At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring fair and timely resolutions.
- Company: Dynamic company focused on customer satisfaction and compliance.
- Benefits: Subsidised parking, free gym, birthday off, and career progression opportunities.
- Other info: Enjoy a vibrant work environment with free snacks and drinks.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong customer service skills, analytical ability, and strategic thinking.
The predicted salary is between 30000 - 40000 £ per year.
The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance.
Key Responsibilities
- Take full ownership of complaints from allocation through to closure
- Manage customer and dealer communication, including difficult conversations
- Conduct thorough investigations using internal and external systems
- Apply a strategic approach balancing cost, customer impact, and risk
- Work with internal master technicians to assess repair options and costs
- Manage logistics including vehicle transportation and inspections
- Produce high-quality written communication and final response letters
- Ensure all complaints are handled within FCA DISP timeframes
Ways of Working
- Own and manage a personal case pipeline from oldest to newest
- Maintain proactive case progression with no delays
- Apply strategic thinking to each complaint
- Balance customer outcomes with cost control
About You
- Strong customer service and rapport building
- Strong investigative and analytical ability
- Organised with strong time management
- Ownership & Accountability
- Strategic Thinking
- Resilience
- Attention to Detail
- Negotiation Skills
About Us
- Subsidised Onsite Parking
- A great working environment with free fruit and juice bars
- Birthday off!
- Onsite Gym
- Free transport to and from Piccadilly Train station
- Free Barista bar serving teas and coffees
- Excellent career progression
Complaints Handler in Manchester employer: Car Finance 247
As a Complaints Handler at our company, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With benefits like subsidised onsite parking, free gym access, and a barista bar, we foster a culture of collaboration and resilience, ensuring you have the tools to succeed while managing customer complaints effectively. Join us for a rewarding career where your strategic thinking and customer service skills will be valued and developed.
