CarFinance 247 are the leading online Car Finance broker in the UK, specialising in providing customers with Car Finance through our Manchester Head Quarters, homebased operations and our rapidly expanding motor dealer channel.
We are looking for an experienced and commercially focused Credit Controller to join our team and take ownership of a varied portfolio of B2B and B2C receivables.
As a Credit Controller, you will be responsible for managing and recovering outstanding balances from car dealers, customers and lenders, while minimising bad debt and ensuring payments are received within agreed timescales.
This is a fast-paced role that requires a proactive and solutions-focused approach. You will investigate the reasons behind overdue balances, resolve disputes, identify potential risks and work collaboratively with teams across the business to achieve the best possible outcome.
You will also have the opportunity to use your experience and commercial judgement to challenge existing processes, identify opportunities for improvement and contribute to the development of effective collection strategies and controls.
About You
• Take ownership of an allocated portfolio of B2B and B2C accounts, ensuring outstanding balances are actively managed and recovered.
• Effectively manage and prioritise daily cases based on value, age, risk, urgency and likelihood of recovery.
• Proactively contact car dealers, customers and lenders via telephone, email and other appropriate channels to secure payment.
• Manage the full collections journey, from initial payment requests and reminders through to escalation where required.
• Investigate and resolve payment disputes, account queries and discrepancies promptly and accurately.
• Negotiate appropriate payment arrangements where required, ensuring these are commercially appropriate and in line with company policy.
• Monitor aged debt and take proactive action to prevent balances from becoming further overdue.
• Identify potential bad debt and escalate higher-risk accounts appropriately.
• Maintain accurate and comprehensive records within CRM systems, Excel and other internal systems.
• Ensure agreed actions and payment commitments are followed up within the required timescales.
• Work closely with Finance, Customer Care, Sales, Dealer Support, Operations and other internal teams to resolve issues preventing payment.
• Identify recurring issues contributing to outstanding debt and recommend practical improvements.
• Contribute to the development and implementation of collection strategies, processes, controls and procedures.
• Produce and maintain accurate reports and provide updates on portfolio performance, outstanding balances and recovery activity.
• Take ownership of individual and team targets, contributing to the overall performance of the Credit Control function.
• Support colleagues and share knowledge, best practice and effective collection techniques across the team.
• Challenge existing ways of working and proactively suggest improvements to the Credit Control function.
About You
• Previous experience within Credit Control, Collections, Accounts Receivable or a similar financial role.
• Excellent telephone communication and objection-handling skills.
• Strong negotiation and influencing skills, with the confidence to have difficult conversations professionally.
• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Excel, including VLOOKUP and XLOOKUP.
• Excellent organisation and time management skills, with the ability to manage a high-volume caseload and competing priorities.
• Strong attention to detail and a methodical approach to account management.
• The ability to investigate issues, identify root causes and find practical solutions.
• Confidence working with internal stakeholders and external customers, dealers and business partners.
• The ability to remain calm and professional when dealing with challenging or sensitive situations.
• A proactive approach to identifying risks and preventing debt from becoming aged or unrecoverable.
• A willingness to learn, develop and take ownership of your workload.
• The ability to work independently while contributing positively to a wider team.
• Experience within automotive finance, motor dealerships, financial services, lending or high-volume collections would be advantageous.
Benefits
• Subsidised Onsite Parking.
• A great working environment with free fruit and juice bars.
• Birthday off!
• Onsite Gym.
• Free transport to and from Piccadilly station.
• Free Barista bar serving teas and coffees.
• Excellent career progression.
About Us
We create personalised and high-quality customer experiences driven by outstanding tech, streamlined processes and, most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business, and that journey starts with attracting the best talent.
As an equal opportunities employer, the 247 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
Credit Controller employer: Car Finance 247
At EE Tyneisde, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture where outgoing individuals can thrive. With competitive salaries starting at £26,116, uncapped commission opportunities, and a strong focus on employee growth, our team enjoys not only financial rewards but also the chance to develop their careers in a dynamic environment. Located in Newcastle upon Tyne, you'll be part of a sociable team that values collaboration and flexibility, making it an ideal place for those seeking meaningful and rewarding employment.
