At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring fair and timely resolutions.
- Company: Join a leading digital car finance platform in Manchester with a vibrant culture.
- Benefits: Enjoy subsidised parking, free gym access, birthday off, and a barista bar.
- Other info: Excellent career progression opportunities in a supportive team environment.
- Why this job: Be part of a mission to reshape car finance while developing your skills.
- Qualifications: Strong customer service skills and ability to handle difficult conversations.
The predicted salary is between 28000 - 30000 £ per year.
The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance.
Key Responsibilities
- Take full ownership of complaints from allocation through to closure
- Manage customer and dealer communication, including difficult conversations
- Conduct thorough investigations using internal and external systems
- Apply a strategic approach balancing cost, customer impact, and risk
- Work with internal master technicians to assess repair options and costs
- Manage logistics including vehicle transportation and inspections
- Produce high-quality written communication and final response letters
- Ensure all complaints are handled within FCA DISP timeframes
Ways of Working
- Own and manage a personal case pipeline from oldest to newest
- Maintain proactive case progression with no delays
- Apply strategic thinking to each complaint
- Balance customer outcomes with cost control
About You
- Strong customer service and rapport building
- Confident handling difficult conversations
- Excellent written communication skills
- Strong investigative and analytical ability
- Organised with strong time management
Key Competencies
- Ownership & Accountability
- Strategic Thinking
- Resilience
- Attention to Detail
- Negotiation Skills
About Us
- Subsidised Onsite Parking
- A great working environment with free fruit and juice bars
- Birthday off!
- Onsite Gym
- Free transport to and from Piccadilly Train station
- Free Barista bar serving teas and coffees
- Excellent career progression
About Team 247
We’re more than the UK’s #1 digital car finance platform. We’re a Manchester tech business that’s reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we’re on a mission to make car finance simple, fast, and customer-first.
We’ve got big goals – and the roadmap to get there. Join us and be part of something exciting.
Our values Passion, Ownership, Resilience and Togetherness define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates. If you care about doing a great job, stepping up when it matters, and succeeding as part of a team, you’ll fit right in.
Complaints Handler employer: Car Finance 247
At Team 247, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits like subsidised onsite parking, free gym access, and a supportive environment that encourages career progression, our Manchester-based team is dedicated to reshaping the car finance industry while fostering a sense of togetherness and resilience among our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get to know the company inside out! Research our values and mission, and think about how your skills align with what we do. This will help you stand out in interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for those tricky questions by role-playing with a friend or family member. Focus on demonstrating your customer service skills and how you handle difficult conversations – it’s all about showing us you can keep your cool under pressure.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up. A quick email to express your enthusiasm can go a long way in keeping you on our radar.
✨Tip Number 4
Show off your strategic thinking! During interviews, share examples of how you've balanced customer needs with business goals in past roles. We love to see candidates who can think critically and act decisively!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Show Your Ownership:When writing your application, make sure to highlight your ability to take ownership of complaints. We want to see how you’ve managed issues from start to finish, so share specific examples that demonstrate your accountability and strategic thinking.
Communicate Clearly:Since excellent written communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically. Remember, we’re looking for someone who can produce high-quality written responses!
Demonstrate Resilience:Handling complaints can be tough, so don’t shy away from sharing experiences where you’ve faced challenges. We love to see how you’ve bounced back and maintained a positive attitude while managing difficult conversations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Car Finance 247
✨Know Your Complaints Inside Out
Before the interview, familiarise yourself with common complaint scenarios in the industry. Think about how you would handle them strategically, balancing customer satisfaction with business costs. This will show your potential employer that you’re ready to take ownership of complaints right from the start.
✨Showcase Your Communication Skills
Since the role involves managing difficult conversations, practice articulating your thoughts clearly and confidently. Prepare examples of past experiences where you successfully navigated tough discussions. This will demonstrate your ability to build rapport and handle challenging situations effectively.
✨Demonstrate Your Investigative Mindset
Be ready to discuss how you approach investigations. Highlight your analytical skills by sharing specific instances where you’ve gathered information and made decisions based on your findings. This will illustrate your attention to detail and strategic thinking, both crucial for the role.
✨Emphasise Teamwork and Resilience
The company values togetherness and resilience, so come prepared with examples of how you’ve worked collaboratively in a team setting. Talk about challenges you’ve faced and how you’ve pushed through them while supporting your teammates. This will align you with their culture and values.
