We’re looking for a Case Handler to join our team, taking ownership of customer complaints from initial review through to final resolution.
You’ll investigate a variety of cases, speak with customers and dealers, and work with teams across the business to reach fair and timely outcomes. It’s a varied role where you’ll use your communication, problem-solving and decision-making skills to make a real difference to the customer experience.
Key Responsibilities
- Take ownership of complaints from allocation through to resolution
- Communicate confidently with customers and dealers, including handling more challenging conversations
- Investigate cases thoroughly using internal and external systems
- Make fair, commercially aware decisions while considering customer impact and risk
- Work with our internal master technicians to assess repairs and associated costs
- Coordinate vehicle inspections and transportation where required
- Produce clear, professional written correspondence and final response letters
- Ensure complaints are handled within FCA DISP timeframes
Ways of Working
- Manage your own pipeline of cases and priorities
- Proactively progress cases through to resolution
- Take ownership and keep customers updated throughout
- Use sound judgement to reach fair and appropriate outcomes
- Work collaboratively with teams across the business
About You
- Strong customer service skills and the ability to build rapport
- Confident handling challenging or sensitive conversations
- Good investigative and problem-solving skills
- Highly organised with strong attention to detail
- Comfortable managing multiple cases and priorities
- Previous complaints, financial services, automotive or regulated industry experience would be beneficial, but isn’t essential
- Ownership & Accountability
- Strategic Thinking
- Resilience
- Attention to Detail
- Negotiation Skills
Why Join?
- Subsidised onsite parking
- Monday–Friday working with no weekends
- Birthday off
- Onsite gym
- Free transport to and from Piccadilly Train Station
- Free barista bar serving teas and coffees
- Free fruit and juice bars
- Excellent career progression opportunities
About Team 247
We’re more than the UK’s #1 digital car finance platform. We’re a Manchester tech business that’s reshaping how people buy cars. Backed by smart tech, sharp minds and a relentless focus on exceptional service, we’re on a mission to make car finance simple, fast and customer-first.
We’ve got big goals – and the roadmap to get there. Join us and be part of something exciting.
Our values – Passion, Ownership, Resilience and Togetherness – define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges and back their teammates. If you care about doing a great job, stepping up when it matters and succeeding as part of a team, you’ll fit right in.
#J-18808-Ljbffr
