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For Companies At a Glance
- Tasks: Deliver exceptional support to customers, managing payments and resolving disputes.
- Company: Join Car & Classic, a leading automotive marketplace with a vibrant remote culture.
- Benefits: Enjoy a competitive salary, flexible working, generous holiday, and professional development opportunities.
- Why this job: Make a real impact in a fast-growing start-up while supporting classic vehicle enthusiasts.
- Qualifications: Fluent in English and French, with experience in customer service and financial transactions.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 25000 - 27500 £ per year.
About You
You’re calm under pressure, commercially minded, and genuinely care about delivering outstanding customer outcomes. You thrive in fast-paced environments where attention to detail matters. You’re confident handling sensitive financial information, complex disputes, and high-value transactions, all while maintaining warmth and professionalism. You take ownership. You don’t wait to be told what to do. If something looks off, you investigate it. If a customer is stuck, you move things forward. If revenue is at risk, you protect it. Fluent in both English and French, you’re comfortable supporting customers across the UK and Europe, particularly as we continue growing in France.
About The Role
Provide exceptional, professional, yet personal support throughout the entire Customer Success lifecycle, including payments, disputes, and resolutions. Our team is committed to delivering world-class service that not only exceeds customer expectations but also positions Car & Classic and Les Anciennes (its French based brand) as the leaders in customer satisfaction, setting us apart from competitors. One of the most significant differences between Car & Classic and our competitors is the post-sale support that our users receive. Successfully assisting buyers and sellers with all processes and issues is a crucial piece of the Car & Classic brand, especially as we build on our reputation across France. With a commercial mindset, we aim to see every deal through to successful completion, safeguarding revenue while fostering trust and loyalty. Our goal is to ensure every customer feels valued, understood, and supported, leaving them inspired to share their positive experiences and recommend Car & Classic to others.
About Us
Car & Classic is one of the largest automotive marketplaces in the world. Launched in 2005 but under new VC-backed ownership since 2018 and on an exciting double-digit growth journey to bring classic vehicle transactions online. Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, diversity, inclusion and high performance. We’re a fully remote team of builders, dreamers, and petrolheads using tech to connect enthusiasts with the machines that move them. If you’re driven by passion and curious about shaping the future of classic motoring online, you’ll fit right in. We’re looking for a Customer Success Executive who has good, relevant experience and wants to make their mark in a rapid-growth business where they can make a real difference whilst enjoying the environment and culture.
Role and responsibilities
- Deliver timely, high-quality responses to customer enquiries across HubSpot Conversations, maintaining strong responsiveness even during periods of high demand.
- Manage a high volume of customer conversations effectively, contributing positively to overall team capacity and performance.
- Respond promptly and professionally to auction comments, supporting buyer and seller confidence throughout live and completed auctions.
- Proactively assist customers with vehicle collection, international logistics and cross-border requirements across the UK and Europe.
- Contribute to excellent customer satisfaction outcomes, supporting the maintenance of a strong Trustpilot rating for Car & Classic.
- Play an active role in improving customer satisfaction and brand reputation on Les Anciennes, supporting the continued growth of the French platform.
- Actively protect the Les Anciennes platform from fraudulent submissions and activity, maintaining a zero-tolerance approach to fraud and safeguarding users, revenue, and brand trust.
- Handle payments, refunds, fees and financial queries with complete accuracy across multiple currencies and VAT schemes.
The skills, attributes and experience you must have
- Fluent English and French (written and spoken) – essential for supporting cross-border customers and building trust in France.
- Proven experience handling complex or sensitive customer cases, including disputes, complaints, or high-value transactions.
- Experience in a high-volume, fast-paced customer-facing environment, balancing responsiveness with quality and accuracy.
- Strong financial literacy, confidently managing payments, refunds, fees, VAT and multi-currency transactions with absolute precision.
- Exceptional attention to detail, particularly when handling sensitive data and financial systems.
- Ability to operate across multiple systems simultaneously (CRM, financial tools, auction platforms) without losing accuracy.
- Empathy & Customer Focus – consistently delivering solutions with patience, professionalism, and care.
- Commercial Mindset – protecting revenue while balancing customer satisfaction and deal completion.
- Effective, personal communication – tailoring responses to the individual without sounding templated or robotic.
- Proactive ownership – identifying issues early, taking initiative, and resolving problems end-to-end without constant direction.
The skills, attributes and experience it would be nice to have
- Experience in aftersales, complaints handling, or post-sale support.
- Interest in classic or collector vehicles.
- Experience supporting cross-border logistics or international customers.
- Experience contributing to or managing online review platforms (Trustpilot or similar).
This role probably isn’t for you if
- You struggle to manage multiple conversations and priorities at once.
- You prefer low-pressure environments without clear performance expectations.
- You’re uncomfortable handling sensitive financial information.
- You rely heavily on scripts and struggle to personalise communication.
- You avoid difficult conversations or dispute resolution scenarios.
What do you get (remuneration & benefits)
- £25,000 per annum + 10% performance-related bonus
- Generous stock options scheme
- All the equipment you need to get the job done
- Flexible working – work where and when you want to get the job done
- Access to free counselling, therapy and mental health support via Spill
- Professional development allowance
- Life cover
- Smart Health
- Generous parental leave
- 33 days holiday (including bank holidays)
- Ability to make your mark on a fast-growing start-up
Our application process
Once you decide to apply you’ll be presented with a series of questions. The answers to the questions are the difference between your application being progressed or not. Please do give them your time and effort when answering. We want to hear from you, not AI. Using AI to write your answers will mean that your application will be rejected.
Car & Classic Limited is an equal-opportunity employer. Equality, diversity and inclusion are integral parts of our culture. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we hold ourselves responsible. We are committed to treating all applicants fairly and equally and encourage candidates from all backgrounds to apply for this role. Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.
Customer Success Executive (French Speaking) - Remote employer: Car & Classic
Contact Detail:
Car & Classic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (French Speaking) - Remote
✨Tip Number 1
Get to know the company inside out! Research Car & Classic and Les Anciennes, their values, and what sets them apart. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive customer queries, being able to convey warmth and professionalism is key. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews! If you notice something about the company or the role that could be improved, don’t hesitate to bring it up. This shows your commercial mindset and willingness to take ownership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personality and passion for classic vehicles right from the start.
We think you need these skills to ace Customer Success Executive (French Speaking) - Remote
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to show us who you are.
Tailor Your Responses: Make sure to align your answers with the job description. Highlight your relevant experience in customer success, especially in handling complex cases and financial transactions, as this is key for us.
Show Your Passion: We love candidates who are genuinely excited about classic vehicles and customer service. Share your enthusiasm for the role and how you can contribute to our mission at Car & Classic!
Take Your Time: Don’t rush through the application questions. Take your time to craft thoughtful responses that reflect your skills and experiences. Remember, we’re looking for quality over quantity!
How to prepare for a job interview at Car & Classic
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success. Understand how to handle complex disputes and high-value transactions, as these are crucial for the role. Be ready to share examples from your past experiences that demonstrate your ability to deliver outstanding customer outcomes.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, practice speaking about your experiences in both languages. Prepare to answer questions in French, especially those related to customer interactions. This will show your confidence and readiness to support customers across the UK and Europe.
✨Demonstrate Proactive Ownership
The company values candidates who take initiative. Think of situations where you identified issues early and resolved them without waiting for direction. Share these stories during your interview to highlight your proactive mindset and ability to protect revenue while ensuring customer satisfaction.
✨Prepare for High-Pressure Scenarios
Given the fast-paced nature of the role, be ready to discuss how you manage multiple conversations and priorities simultaneously. Think of specific examples where you maintained professionalism and warmth under pressure, especially when handling sensitive financial information or complex customer cases.