At a Glance
- Tasks: Lead customer relationships and drive operational excellence across CBS schemes.
- Company: Join a dynamic team at CBS, focused on exceptional customer experiences.
- Benefits: Competitive salary, 35-hour work week, and opportunities for professional growth.
- Other info: Exciting role with travel opportunities and a focus on continuous improvement.
- Why this job: Make a real impact by enhancing customer journeys and driving innovation.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 40000 - 42000 £ per year.
Pay range: £40,000 - £42,000 per annum
Hours: 35 hours per week, Monday – Friday
Location: Field‐based; travel to customer appointments and occasional travel to our Head Office in Bury, Greater Manchester
Description
Are you ready to create exceptional customer experiences, drive success, and make an impact? As a Field Operations Manager, you'll play a pivotal role in ensuring that schemes are implemented, operated, and reviewed efficiently. You'll ensure compliance with client policies, uphold CBS commitments, and drive the growth of the CBS Sales Team’s fleet. This role goes beyond operations—it’s about delivering outstanding customer journeys. You'll ensure every interaction is seamless and memorable, fostering loyal advocates for CBS and strengthening relationships with our customers.
Responsibilities
- Manage the operational customer relationship to deliver an exceptional experience across all CBS schemes and touchpoints.
- Use data insights to inform customer engagement strategies, identify operational gaps, and drive improvements.
- Account manage a defined region, ensuring schemes are operated in line with CBS values, customer needs, and commercial objectives.
- Collaborate with internal teams and clients to resolve issues efficiently, ensuring a satisfactory, evidenced outcome for all parties and continually improving our products, services and the customer experience.
- Remain abreast of external developments and potential threats to all CBS scheme solutions, communicating and documenting these with the Technical Manager.
- Take accountability for all customer needs from all customer profiles, including but not limited to automotive, supplier manufacturer and corporate clients.
- Deliver compelling presentations and reports that combine customer insights with commercial analysis to support decision‑making and optimise in accordance with customer, CBS manufacturer and relevant third‑party needs.
- Build strong data‑informed relationships with customers to support continuous improvements and innovation through our products, systems and services.
- Identify and lead change initiatives using data to support continuous improvement and enhance customer satisfaction and loyalty in relation to CBS products and people.
- Actively contribute to project work collaborating with UX/UI, Business Analysts, and development teams to evolve systems and processes.
- Maintain and improve scheme documentation, operational guides, and reporting tools in collaboration with Marketing, Compliance, and Technical teams.
- Lead on data analysis and reporting to support scheme compliance, audit readiness, and commercial performance to add maximum value to the customers, CBS, the manufacturer, and any third‑party relationships.
- Provide actionable insights through accurate, timely, relevant reporting to CBS clients, manufacturers, and any third parties.
- Produce accurate, relevant Management Information reports as requested by the Operations Team Manager, Head of Department, or Board of Directors.
- Apply commercial acumen, interpret data, make recommendations, influence strategic decisions, and enhance scheme management activities.
- Manage and maintain all activities within the CRM systems and document all current and future tasks that align to your customer account plans and requirements.
- Use advanced Excel, CRM (Dynamics), and internal systems to produce management information that identifies trends, risks, and opportunities.
Essential Qualifications
- Previous experience in an account management or similar role.
- Strong and effective analytical, verbal and written communication skills.
- Good IT and organisational skills.
- Commercial and financial understanding.
- Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment.
Desirable Qualifications
- Experience in Microsoft Power BI.
- Previous experience dealing with compliance (e.g. FCA, GDPR).
- Customer service experience in a professional, automotive or financial services environment.
- Experience in process mapping, auditing and report writing.
Please note: As part of our pre‑employment checks, all successful applicants must undergo a basic DBS check prior to starting employment.
Field Operations Manager (Midlands) employer: Car Benefit Solutions
At Car Benefit Solutions, we pride ourselves on being an exceptional employer that places our employees at the forefront of our success. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package, including competitive rewards, health and wellbeing support, and opportunities for professional growth, ensures that our team members thrive both personally and professionally. Join us in shaping a customer-centric future where your leadership will directly influence our operational excellence and long-term business success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager (Midlands)
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Car Benefit Solutions as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Car Benefit Solutions and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Car Benefit Solutions’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Operations Manager (Midlands)
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Car Benefit Solutions, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Car Benefit Solutions, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Car Benefit Solutions.
How to prepare for a job interview at Car Benefit Solutions
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Car Benefit Solutions offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Car Benefit Solutions but also helps you get a feel for whether you’d thrive in that environment.
