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For Companies At a Glance
- Tasks: Lead customer experience and operational strategies while managing a defined region.
- Company: Join Car Benefit Solutions, a top-rated employer in the automotive sector, known for innovation and employee wellbeing.
- Benefits: Enjoy a competitive salary, remote work options, and access to a car ownership scheme.
- Why this job: Make a real impact by enhancing customer journeys and driving operational excellence in a supportive team.
- Qualifications: Previous account management experience and strong analytical skills are essential; customer service background is a plus.
- Other info: Candidates must be based in the Midlands and will undergo a basic DBS check.
The predicted salary is between 34000 - 42000 £ per year.
Pay Information
Pay range: £40,000 – £42,000 per annum
Hours: 35 hours per week, Monday – Friday
Location: Field‐based; travel to customer appointments and occasional travel to our Head Office in Bury, Greater Manchester
DescriptionAre you ready to create exceptional customer experiences, drive success, and make an impact? As a Field Operations Manager, you\’ll play a pivotal role in ensuring that schemes are implemented, operated, and reviewed efficiently. You\’ll ensure compliance with client policies, uphold CBS commitments, and drive the growth of the CBS Sales Team\’s fleet.
This role goes beyond operations—it\’s about delivering outstanding customer journeys. You\’ll ensure every interaction is seamless and memorable, fostering loyal advocates for CBS and strengthening relationships with our customers.
Responsibilities
Manage the operational customer relationship to deliver an exceptional experience across all CBS schemes and touchpoints.
Use data insights to inform customer engagement strategies, identify operational gaps, and drive improvements.
Account manage a defined region, ensuring schemes are operated in line with CBS values, customer needs, and commercial objectives.
Collaborate with internal teams and clients to resolve issues efficiently, ensuring a satisfactory, evidenced outcome for all parties and continually improving our products, services and the customer experience.
Remain abreast of external developments and potential threats to all CBS scheme solutions, communicating and documenting these with the Technical Manager.
Take accountability for all customer needs from all customer profiles, including but not limited to automotive, supplier manufacturer and corporate clients.
Deliver compelling presentations and reports that combine customer insights with commercial analysis to support decision‐making and optimise in accordance with customer, CBS manufacturer and relevant third‐party needs.
Build strong data‐informed relationships with customers to support continuous improvements and innovation through our products, systems and services.
Identify and lead change initiatives using data to support continuous improvement and enhance customer satisfaction and loyalty in relation to CBS products and people.
Actively contribute to project work collaborating with UX/UI, Business Analysts, and development teams to evolve systems and processes.
Maintain and improve scheme documentation, operational guides, and reporting tools in collaboration with Marketing, Compliance, and Technical teams.
Lead on data analysis and reporting to support scheme compliance, audit readiness, and commercial performance to add maximum value to the customers, CBS, the manufacturer, and any third‐party relationships.
Provide actionable insights through accurate, timely, relevant reporting to CBS clients, manufacturers, and any third parties.
Produce accurate, relevant Management Information reports as requested by the Operations Team Manager, Head of Department, or Board of Directors.
Apply commercial acumen, interpret data, make recommendations, influence strategic decisions, and enhance scheme management activities.
Manage and maintain all activities within the CRM systems and document all current and future tasks that align to your customer account plans and requirements.
Use advanced Excel, CRM (Dynamics), and internal systems to produce management information that identifies trends, risks, and opportunities.
Essential Qualifications
Previous experience in an account management or similar role.
Strong and effective analytical, verbal and written communication skills.
Good IT and organisational skills.
Commercial and financial understanding.
Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment.
Desirable Qualifications
Experience in Microsoft Power BI.
Previous experience dealing with compliance (e.g. FCA, GDPR).
Customer service experience in a professional, automotive or financial services environment.
Experience in process mapping, auditing and report writing.
Please note: As part of our pre‐employment checks, all successful applicants must undergo a basic DBS check prior to starting employment.
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Field Operations Manager (Midlands) employer: Car Benefit Solutions
Contact Detail:
Car Benefit Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager (Midlands)
✨Tip Number 1
Familiarise yourself with the automotive and corporate sectors, as this role requires a strong understanding of these industries. Research Car Benefit Solutions and their Employee Car Ownership Schemes to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in account management and customer experience roles, especially those within the automotive sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Brush up on your data analysis skills, particularly in Excel and CRM systems like Dynamics. Being able to showcase your ability to interpret data and provide actionable insights will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlight any initiatives you've led that resulted in increased customer satisfaction or operational efficiency, as this aligns closely with the responsibilities of the Field Operations Manager.
We think you need these skills to ace Field Operations Manager (Midlands)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Emphasise your analytical skills and any previous roles that involved compliance or process improvement, as these are key for the Field Operations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention specific examples of how you've driven success in previous roles and how you align with CBS's core values of pride, integrity, accountability, continuous improvement, and enjoyment.
Showcase Data Skills: Since the role involves data analysis and reporting, highlight your proficiency in tools like Excel and CRM systems. If you have experience with Microsoft Power BI, be sure to mention it, as this is a desirable skill for the position.
Demonstrate Problem-Solving Abilities: Provide examples in your application of how you've resolved issues efficiently in past roles. This could include managing customer relationships or leading change initiatives that improved customer satisfaction and loyalty.
How to prepare for a job interview at Car Benefit Solutions
✨Understand the Company Culture
Before your interview, take some time to research Car Benefit Solutions and their core values. Understanding their commitment to customer excellence and innovation will help you align your answers with what they value most.
✨Prepare for Data-Driven Questions
As a Field Operations Manager, you'll need to demonstrate your analytical skills. Be ready to discuss how you've used data insights in previous roles to drive improvements and enhance customer satisfaction.
✨Showcase Your Customer Service Experience
This role is all about delivering exceptional customer experiences. Prepare examples from your past work where you successfully managed customer relationships or resolved issues efficiently.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your ability to collaborate with teams and clients to find effective solutions.
