Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Dynamics 365 users and manage requests from start to finish.
- Company: Car Benefit Solutions offers innovative car ownership schemes for employees.
- Benefits: Enjoy a hybrid work model with up to 4 days remote after probation.
- Why this job: Join a top-rated company known for its supportive culture and career growth opportunities.
- Qualifications: Microsoft Dynamics 365 certification and relevant degree preferred; strong problem-solving skills essential.
- Other info: All successful applicants must complete a basic DBS check.
The predicted salary is between 27000 - 32000 £ per year.
We are looking for a Dynamics 365 Associate to take ownership of support requests and see these through to resolution, ensuring the end user is kept informed and updated throughout to contribute to the success of CBS and deliver great service to CBS employees and our customers.
Assist the Dynamics 365 Lead in requirements gathering, design, implementation and adoption of solutions for the Dynamics 365 platform and related Power Platform components. Work closely with other teams in Operations and Software Services to ensure the use of best practice approaches and that development decisions are aligned to our system and data strategies.
Our department identifies business needs and solutions, manages technology infrastructure and support, customises and integrates Dynamics 365 to optimise processes, and enhances digital experiences through design and research. Together, we ensure that the organisation's systems and services are efficient, effective, and user-friendly.
The salary banding for this role is £27,000 - £32,000 per annum. The working hours are 35 hours per week, from Monday to Friday on a hybrid working pattern with the option to work from home 4 days per week following successful probation.
Requirements:
- Serve as the first point of contact for Dynamics 365 business applications and related Power Platform components.
- Take ownership of support and feature requests from investigation to resolution, involving end users during planning and testing and incorporate any feedback.
- Support the D365 Lead with the development and implementation of changes to the Dynamics 365 modules utilised by CBS, including Sales, Customer Service and Marketing.
- Keep system documentation and video guides up-to-date following changes and provide training to end-users within the business.
- Perform system maintenance tasks and identify opportunities for continuous improvement and expansion of Dynamics 365 and the Power Platform.
- Apply security best practice and future-proof configurations, along with thorough testing, to ensure a highly reliable and robust technological estate.
- Ensure adoption and productivity benefits are realised across the business through collaboration with key stakeholders.
- Work closely with other technology teams to shape our digital landscape and the use of fit-for-purpose applications to maximise the benefit to the organisation.
Qualifications:
- Desirable: Microsoft Dynamics 365 certification (specifically in Sales, Customer Service or Marketing/Customer Insights at a minimum of Associate level), Microsoft Power Platform certification, Degree in a relevant subject.
- Essential Skills, Knowledge & Attributes:
- Awareness of Dynamics 365 security and user administration configurations.
- An understanding of Dynamics 365 end-to-end development and maintenance.
- Confident in design, testing, and delivery of training for scalable solutions.
- Basic knowledge of edge technologies commonly implemented alongside Dynamics 365 such as: Power Apps, Power Automate, Power BI, Logic Apps, Power Pages and Copilot Studio (Power Virtual Agents).
- Awareness of Modern Workplace capabilities and features (SharePoint, Teams).
- Appreciation of CBS Core Values and the ability to apply them in work practices.
- Strong problem-solving and business analysis skills, including identification of inefficiencies and proposing process improvements.
- Excellent interpersonal skills to work collaboratively within a small team and across all areas of the business.
- Excellent written & verbal communication skills with particular focus on being able to present technical information to a non-technical audience.
- Excellent time management skills, with the ability to work autonomously and prioritise based on the business needs.
- Passion for both formal and self-guided learning and development.
Desirable: Experience with customisation & configuration of Dynamics 365 Sales, Marketing and/or Customer Service. Experience with customisation & configuration of other Dynamics 365 apps, such as Omni-channel, Business Central and/or Finance and Operations.
Please note as part of our pre-employment checks, all successful applicants must undergo a basic DBS check prior to starting employment.
Dynamics 365 Associate employer: Car Benefit Solutions
Contact Detail:
Car Benefit Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Associate
✨Tip Number 1
Familiarise yourself with Dynamics 365 and its various modules, especially Sales, Customer Service, and Marketing. Understanding these areas will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of Car Benefit Solutions on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Brush up on your problem-solving and business analysis skills. Be prepared to discuss specific examples of how you've identified inefficiencies and proposed improvements in past roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 4
Showcase your passion for learning and development. Mention any relevant certifications or courses you've completed, particularly in Microsoft Dynamics 365 or Power Platform, to highlight your commitment to staying updated in the field.
We think you need these skills to ace Dynamics 365 Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Dynamics 365 Associate position. Tailor your application to highlight relevant experiences and skills that align with what Car Benefit Solutions is looking for.
Highlight Relevant Skills: Make sure to emphasise your knowledge of Dynamics 365 and Power Platform components in your CV and cover letter. Mention any certifications you hold, especially those related to Sales, Customer Service, or Marketing, as these are desirable for the role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've identified inefficiencies and proposed improvements in previous roles. This will demonstrate your strong problem-solving skills, which are essential for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your passion for learning and development. Use this opportunity to convey your understanding of CBS's core values and how you can contribute to their success.
How to prepare for a job interview at Car Benefit Solutions
✨Understand Dynamics 365 and Power Platform
Make sure you have a solid grasp of Dynamics 365 and its related Power Platform components. Familiarise yourself with the specific modules mentioned in the job description, such as Sales, Customer Service, and Marketing, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've identified inefficiencies in previous roles and proposed solutions. This is crucial for the Dynamics 365 Associate role, where problem-solving and business analysis skills are key to success.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. Since you'll be working with non-technical users, demonstrating your ability to communicate complex information clearly will set you apart from other candidates.
✨Demonstrate Your Passion for Learning
Express your enthusiasm for both formal and self-guided learning. Highlight any relevant certifications or courses you've completed, especially those related to Microsoft Dynamics 365 or the Power Platform, to show your commitment to professional development.
