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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and manage vehicle lifecycle processes.
- Company: Join Car Benefit Solutions, a top-rated employer in the automotive sector.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while working with a supportive team.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
- Other info: Dynamic role with a focus on continuous improvement and career development.
The predicted salary is between 21600 - 30000 £ per year.
Overview
We are looking for a Customer Experience Executive to deliver an outstanding end to end customer experience and transactional process from a single point of reference in the Customer Experience Team; bridging all scheme solutions and every aspect of the customer needs.
The Customer Experience Team (CET) is responsible for delivering excellence and expertise at every stage of interaction with the client. The CET department will work with the wider CBS business to continuously improve the products, services and systems to meet and exceed the customer needs and lead expectations to maximise CBS business growth and retention.
The salary for this role is £25,000 per annum. The working hours are 35 hours per week, from Monday to Friday on a hybrid working pattern with the option to work from home 1 day per week following successful probation.
About Us
At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.
We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 3-star World Class best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our Gold status further exemplifies our commitment to our people as Investors in People and We Invest in Wellbeing.
Key Accountabilities
- Be responsible for the customer relationship, delivering an outstanding customer experience for every stage of interaction with CBS schemes, solutions and customer requests
- Undertake all tasks relating to the lifecycle of a CBS vehicle from delivery to disposal including all the administration, documentation, 1Link, DVLA, cherished plates, fines and finance processes
- Ensure that all CBS vehicles are appropriately insured, provide assistance to the drivers to achieve this and report to the business on this as and when required
- Understand the business and customer needs around monitoring, validating and auditing document sets in line with scheme policies and compliance standards, providing reports to the business as and when required
- Maintain STORM, CRM, HPI, DVLA and MID databases as well as other bespoke software and data in line with the customer and CBS needs
- Validate, scan and file all documentation relating to CBS vehicles in a timely and accurate manner
- Assist drivers with queries relating to website, end of contract issues, mileage recording and general scheme enquiries through to satisfactory outcome for both the customer and business needs
- Implement and communicate CBS system enhancements, on-boarding clients and drivers alike to deliver continuous improvements to the customer experience
- Deal with all client enquiries, queries and issues, see this through to satisfactory resolution and highlight areas for improvement where appropriate
- Take responsibility for all CBS postal requirements including equipment maintenance, stationary stock levels and credit facilities
- Deal with vehicle maintenance, repairs, MOT’s, safety recalls and asset management as required to support the wider CET responsibilities in line with CBS protocol
- Be accountable for the provision of customer hire cars as and when required
- Assist with the disposal of CBS vehicles to ensure maximum commercial and operational return
- Carry out any ad-hoc tasks as required to support the CET vision and objectives
Qualifications
Essential
- GCSE’s grade C and above to include Math & English
Desirable
- A’ level education
- Educated to degree level
- Fleet management qualification
- Customer service qualification
Skills, Knowledge & Attributes
Essential
- Good IT, Excel and MS Office skills
- Ability to work in a fast-paced, varied, challenging and rewarding environment
- Passionate, dedicated, customer focused and driven to succeed in the delivery of excellent customer service
- Strong and effective verbal and written communication skills at all levels
- Meticulous organisation skills
- Excellent telephone manner and skills
- Ability to remain calm and meet deadlines
- Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment
Please note as part of our pre-employment checks, all successful applicants must undergo a basic DBS check prior to starting employment.
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Customer Experience Executive employer: Car Benefit Solutions
Contact Detail:
Car Benefit Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Get to know the company inside out! Research Car Benefit Solutions, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or enhance customer experiences. Role-playing these situations can help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Car Benefit Solutions team.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Executive role. Highlight your relevant experience and skills that align with what we’re looking for, especially in customer service and communication.
Showcase Your Passion: We love candidates who are genuinely passionate about delivering excellent customer experiences. Share examples of how you've gone above and beyond for customers in previous roles to really stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CBS!
How to prepare for a job interview at Car Benefit Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Car Benefit Solutions. Understand their services, values, and what makes them a top employer in the automotive sector. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Experience Executive, your ability to deliver outstanding service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be ready to discuss your experience with software like Excel and CRM systems. If you have specific examples of how you've used these tools to improve customer interactions or streamline processes, make sure to highlight them during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's approach to continuous improvement or how they measure customer satisfaction. This shows your enthusiasm for the role and your commitment to contributing positively to the team.
