Strategic Account Manager EMEA (UK) in London

Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We’re uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, with unparalleled image quality, true-to-life color processing and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.

As we continuously drive for growth and plan to expand our team, we are looking for a highly driven and achievement-oriented Strategic Account Manager to join our team. Based in London, this role will play a critical role in driving growth across blue-chip enterprise and mid-market accounts, with a primary focus on managing, retaining, and expanding a defined portfolio of strategic clients. This role is centered on long-term account development, revenue expansion, and deep relationship ownership ensuring continued adoption and growth of Capture One across enterprise organizations.

This is a strategic account management role, focused on renewals, upsells, and cross-sell opportunities, including the introduction of new products and solutions into an existing client base paired with some new business development across a set of pursuit accounts. This role requires a highly consultative, relationship-driven seller who can identify expansion opportunities, navigate complex organizations, and drive multi-threaded engagement across departments.

You will be a sales account lead across EMEA reporting to the General Manager of EMEA and APAC, and work in close partnership with Market Activations/Marketing, Customer Success, Product, and other cross-functional teams to drive coordinated go-to-market execution and long-term customer success. You will be joining a thriving team that has grown from 0.5m to 4m+ ARR in three years and a team who is tasked with 50–100% year-on-year growth, as we accelerate Enterprise and Studio adoption across the region.

The role requires approximately 25% travel, including international travel, to engage clients, attend industry events, and support key market activations.

What you will do

• Engage & Grow Blue-chip Clients: Manage and develop a portfolio of enterprise and mid-market blue-chip brands. Build strong, long-term relationships, drive renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments.
• Account Expansion & Strategic Development: Own the full lifecycle of existing accounts, identifying upsell and cross-sell opportunities, including positioning new products and capabilities. Expand single-team deployments into multi-division or enterprise-wide agreements through multi-threaded engagement.
• Renewal Ownership & Revenue Retention: Lead renewal cycles to protect and grow ARR. Proactively manage account health, engagement, and timing to ensure smooth renewals and minimize churn risk while identifying growth opportunities within the renewal motion.
• Consultative Selling & Stakeholder Navigation: Act as a trusted advisor to clients, understanding their workflows, challenges, and business goals. Navigate complex organizations with multiple stakeholders, including creative, technical, procurement, and executive teams.
• CRM & Pipeline Discipline: Maintain disciplined pipeline management and reporting in HubSpot. Manage deal progression and velocity, deliver accurate forecasts, and operate with structured sales rigor and accountability across renewals and expansion opportunities.
• Cross-Functional Collaboration: Work closely with Market Activations on events across the Americas, share customer insights with Product and leadership to help inform strategy, and partner with Customer Success to ensure smooth onboarding, strong adoption, and long-term customer success.

Requirements

• 6+ years of experience managing and growing enterprise or mid-market accounts, with a strong track record in renewals, upsells, account expansion.
• Proven ability to manage complex client relationships and drive revenue growth within existing accounts through consultative selling and strategic account planning.
• Experience working with enterprise customers, preferably within creative, marketing, retail, media or related industries is a plus but not essential.
• Strong ability to navigate multi-stakeholder environments, lead commercial conversations, and manage renewal and expansion cycles.
• Excellent CRM discipline ideally with experience in HubSpot, ensuring strong forecasting accuracy and pipeline visibility.
• Highly organized, self-sufficient, and comfortable operating in a fast-paced team, performance-driven environment.
• Excellent communication and cross-functional collaboration skills, with a proactive approach to feedback and continuous improvement.
• Interest in or familiarity with photography, creative software, or digital imaging is advantageous but not essential.
• Fluency in foreign languages would be highly advantageous with French and/or Spanish preferred.
• Candidates must have the right to work in the UK.

Benefits

• Flexibility & Work-Life Balance: Hybrid work schedule with two-three days per week in our Kings Cross hub. 25 days of paid vacation, giving you dedicated time to fully recharge. 3 weeks of “passport working,” offering the flexibility to work from anywhere.
• Competitive Benefits: Comprehensive, company-paid health insurance to support your overall well-being. Generous, fully paid parental leave for all new parents.
• Global Onboarding & Growth: Structured onboarding experience based in our London and New York office. One-week onboarding experience in Copenhagen Denmark, working alongside our global team and leadership.
• Top-Notch Equipment & Support: Work with the latest Apple products as part of your setup. Company phone provided to keep you connected.
• Compensation & Performance Incentives: Competitive base salary with commission component tied to performance.

Join us and be part of something bigger! This is an opportunity to make a real impact, work alongside a global team, and help shape the future of our business. If you’re looking for a role where you can grow, contribute, and win as one team, we’d love to hear from you.